Client Support Specialist

• Deliver white-glove service to agents and clients while promoting Primary Services and Transaction Concierge support.
• Serve as the go-to resource for technology, operational, and transaction-related questions.
• Provide basic marketing and social media support, including management of office social accounts.
• Support agent onboarding by conducting office orientations, training on company tools (MoxiWorks, Prospect Square, Listing Concierge, etc.), and introducing affiliated partners.
• Act as Culture Carrier for the Branch and Region by driving events, promoting CB Cares, and strengthening community engagement.
• Support the Branch Manager with sales meetings, promotional materials, recruiting coordination, new agent intake, and recognition initiatives.
• Assist with recruiting efforts, including pulling production reports, new license data, and scheduling recruiting appointments.
• Partner with the Branch Manager to support new agent business plan development, follow-up, and accountability.
• Maintain office operations by greeting visitors, coordinating with Facilities and IT, managing supplies, and overseeing mail distribution.

• Proficiency in various operating systems including PCs, Macs, and Mobile platforms.
• Excellent written and verbal communication skills essential for interacting with diverse audiences.
• Working knowledge of social media platforms (Facebook and Instagram) and their use in marketing.
• High School Diploma or equivalent.

• 2 or more years of customer service experience, ideally within a real estate environment.
• Proficiency with Microsoft Office applications.

hr@workway.com