Client Support Specialist - Entry Level

About Us

Welcome to Bet On You LLC, an Allstate Insurance Agency. Our mission is simple: empower our community and protect tomorrow. We are a passionate, competitive, and high-performing team that thrives on collaboration, accountability, and results. Our people-first, customer-centered culture is built on excellence, integrity, and service, delivering an outstanding experience in every interaction.

About the Role

We are seeking a dedicated, detail-oriented, and bilingual (English/Spanish) Customer Service Professional who is passionate about delivering exceptional service. The ideal candidate is a strong communicator with a friendly, professional demeanor, capable of resolving complex client inquiries while delivering a world-class customer experience. You should be comfortable navigating CRM systems, managing customer interactions, and maintaining high accuracy and compliance standards.

You will play a key role in building customer trust, driving retention, and delivering a seamless service experience, helping clients confidently navigate their insurance needs.

Salary Range: $14.00 - $18.00 per hour

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

We welcome you with open arms at 8:30 am to 5:30 PM. M-F in our state-of-the-art office.

Handle inbound and outbound customer calls, emails, and chats

Process policy changes, endorsements, and updates

Assist customers with billing, payments, and account questions

Support claims by providing guidance and status updates

Prevent cancellations through problem resolution and retention efforts

Manage renewals and policy reviews

Deliver professional, empathetic, and efficient customer service

Accurately document all interactions and follow compliance procedures

Maintain productivity, quality, and service level standards

Collaborate with sales, underwriting, and management teams

Fluent in English and Spanish (verbal and written)

High school diploma or equivalent.

Strong verbal and written communication skills

Excellent listening and problem-solving abilities

High emotional intelligence and customer-focused mindset

Ability to remain calm and professional under pressure

Strong attention to detail and accuracy

Ability to multitask and navigate multiple systems

Basic to intermediate computer skills (CRM, email, phone systems)

Reliable attendance and strong work ethic

Ability to follow processes, procedures, and compliance standards