Client Support Specialist

Position Overview

We are seeking a detail-oriented and client-focused Client Support Specialist to join our Client Relations team. In this role, you will serve as a key liaison between our organization and our clients, ensuring contract requirements and service level agreements are consistently met.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering exceptional client service, we'd love to hear from you.

What You'll Do

• Serve as a primary point of contact for major clients
• Ensure compliance with client contracts and SLAs
• Proactively identify and resolve client process issues and opportunities
• Prepare documentation and support client audits
• Collaborate cross-functionally with Operations, IT, Client Support, and Accounting
• Analyze and develop efficient processes for client-related functions
• Maintain and update a centralized client database
• Create and maintain job-related policies and procedures
• Manage client-driven deadlines and ensure timely completion
• Participate in conference calls and internal meetings

What We're Looking For

• Experience in a collections environment preferred
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Strong organizational skills with high attention to detail
• Ability to prioritize and manage multiple tasks
• Professionalism and discretion with confidential information
• Flexible and adaptable to changing workloads
• High school diploma or equivalent required

Work Environment

This position requires extended use of a computer and phone and frequent communication with clients and internal teams.

Why Join Us?

You'll be part of a collaborative team that values accountability, efficiency, and strong client partnerships. This is an excellent opportunity for someone who enjoys building relationships, improving processes, and making a measurable impact on client success.

Ready to take that next step in your career? Apply now by submitting your application!

If you still need more info, then please call our Recruiting Specialists at 1-855-713-5627 today!

Client Services, Inc. is committed to equal employment opportunities.