Client Support Specialist

PMI Sales Agency, a sales and marketing firm, is hiring a Client Support Specialist to bring Quantum Fiber’s residential experience to life. The Client Support Specialist meets clients, guides them through sales questions, and delivers service that makes switching to fiber simple. Your commitment to service and your support in the sales process help families enjoy faster, more dependable internet.

As a Client Support Specialist, you'll meet with clients to install their high-speed internet and provide personalized support. The Client Support Specialist will be resolving any service questions and ensuring client satisfaction, which directly impacts our sales performance.

Key Responsibilities of the Client Support Specialist

• Act as the go‑to support partner for Denver clients evaluating Quantum Fiber’s residential internet, offering personalized guidance that builds confidence and interest.
• Assist clients during in‑home service interactions by helping them understand installation steps, activation requirements, and simple troubleshooting.
• Translate Quantum Fiber’s gig‑speed capabilities, low latency, and whole‑home reliability into everyday lifestyle improvements that support streaming, gaming, and remote work.
• Maintain organized documentation of client conversations, service requests, and next steps to ensure smooth follow‑through.
• Work closely with sales and field technicians to align client expectations with service delivery, strengthening overall satisfaction.
• Conduct friendly follow‑ups to confirm service performance, address concerns, and naturally encourage upgrades or continued loyalty to Quantum Fiber.

Minimum Qualifications of the Client Support Specialist

• High school diploma or GED preferred.
• Experience in client support or sales is a plus.
• Eager to stay informed about Quantum Fiber’s newest features, upgrades, and services.
• Ability to clearly explain Quantum Fiber’s fiber‑optic advantages without technical jargon.
• Reliable, detail‑oriented, and capable of managing service notes, follow‑ups, and scheduling.