Client Support Assistant – Hospitality Extraordinaire

Pillar Management is a dominant marketing firm in Chesapeake, seeking a Client Support Assistant to own the AT&T Business success journey. You will hunt for sales expansion opportunities by ensuring our local B2B clients are using 100% Fiber and 5G to their full potential. By refining the sales process through high-tier support, the Client Support Assistant ensures our partners remain connected and secure.

As a Client Support Assistant, you are the frontline defender of our reputation and revenue. Through meticulous account oversight and preemptive problem-solving, the Client Support Assistant ensures no client has a reason to look elsewhere. Your work is a strategic sales function in itself, as protecting an account is far more efficient than winning a new one.

Accuracy is the final frontier of B2B trust, and you are its primary keeper. In a world that runs on Fiber and VoIP, you are the guardian of the signal. The Client Support Assistant opens doors to future enterprise growth by proving that our support is as fast as our fiber.

• Deliver a sales‑driven onboarding experience for new AT&T Business clients, ensuring Business Fiber, VoIP lines, and 5G mobile devices are activated with precision.

• Conduct proactive sales success check‑ins with Chesapeake business owners, identifying and resolving connectivity challenges before they affect operations.

• Highlight the sales benefits of AT&T’s Wi‑Fi 7 gateways, enabling businesses to unlock maximum wireless capacity.

• Recommend sales bundles combining Business Fiber and mobile devices, delivering cost savings and operational efficiency

• Capture customer feedback and competitive insights in CRM, providing leadership with sales intelligence to refine Chesapeake market strategies.

• Serve as the trusted sales partner, simplifying complex technical questions into confident solutions that reinforce AT&T’s brand integrity