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Client Success Specialist - Bi-Lingual (Spanish)

CIG

Englewood, CO(remote)

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JOB DETAILS
SKILLS
Banking Services, Call Centers, Communication Skills, Contract Processing, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Management, Customer Support/Service, English Language, Food Services, Identify Issues, Multilingual, Nonprofit, Onboarding, Online Chat, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Record Keeping, Retail, Service Delivery, Spanish Language, Team Player, Technical Support, Training/Teaching, Writing Skills
LOCATION
Englewood, CO
POSTED
Today

Bilingual (Spanish) Client Support Specialist

Location: Remote (US), Hybrid if located in CO, 2 days in office.
Employment Type: Full-Time

We're excited to share a new opportunity to join our team!
If you enjoy working with people, solving problems, and bring experience from customer focused environments such as call centers, retail, food service, or banking-and are ready for a meaningful career change-this role may be a great fit. We are seeking a dependable, self motivated, and highly organized professional who brings a positive attitude and strong work ethic to partner closely with our Client Support Manager and deliver exceptional service to our clients. This is an excellent opportunity to begin a new career with an organization that truly makes a difference in the non profit community

Join Early Learning Ventures (ELV), a nonprofit organization passionate about making a real difference in the lives of children and families. This is more than just a job-it's a chance to make a meaningful impact with a team that cares.

We're looking for someone who is able to work from 10:00am MST- 7:00pm MST.

If you're ready to make an impact and help change children's lives for the better, we'd love to hear from you.

What You'll Do:

  • Customer Support & Communication: Provide outstanding service via phone, email, and live chat; document interactions accurately in CRM.
  • Technical Support & Troubleshooting: Respond to inquiries, resolve issues, and escalate complex cases when needed.
  • Training & Onboarding: Process new contracts and conduct training sessions for successful onboarding.
  • Systems & Tools: Navigate multiple internal systems and maintain accurate records.
  • Team Collaboration: Work closely with internal teams to improve processes and enhance customer experience.

What We're Looking For:

  • 1-2 years of customer service experience (retail, hospitality, call center, etc.)
  • Someone with a positive can-do attitude
  • Dependable team player
  • Strong written and verbal communication skills
  • Comfortable working independently in a remote setting
  • Tech-savvy and quick to learn new tools
  • Bilingual (English + Spanish) preferred

Remote Requirements:

  • Dedicated private workspace
  • Reliable internet (100 Mbps download / 20 Mbps upload minimum)

What Does Early Learning Ventures Offer You?

  • Excellent benefits (medical, dental, vision)
  • Company-paid life insurance
  • Company-paid short-term & long-term disability insurance
  • 401(k) with company match
  • Employee assistance programs
  • Paid vacation, personal days, holidays, and sick time


Compensation details: 8 Yearly Salary



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About the Company

C

CIG