Client Services Specialist
A-Line Staffing Solutions LLC
Johnston, RI
Job Title: Client Services Specialist – Commercial Operations
Location: Johnston, RI (100% Onsite)
Pay Rate: $21.75/hour
Schedule Options:
- Monday–Friday, 10:00 AM – 6:30 PM
- Monday–Friday, 8:30 AM – 5:00 PM
Job Overview
We are seeking an experienced Client Services Specialist to join our Commercial Operations team in Johnston, RI. This is a fully onsite role ideal for a customer-focused professional with 5+ years of call center experience , preferably within banking or financial services.
As a key member of the team, you will meet and exceed service and quality standards while maintaining strong communication with both external clients and internal partners. You will also perform root cause analysis to identify recurring service issues and support process improvements that enhance service levels and the overall client experience.
Key Responsibilities
- Serve Cash Management, ACH, and Commercial Card customers via phone, chat, and email
- Research client inquiries and provide training on all available products and services
- Independently support internal and external customers across a wide range of commercial banking products and technical issues
- Diagnose, prioritize, resolve, and/or escalate system, technical, or procedural issues as needed
- Partner with operational support teams to resolve client issues and reduce future occurrences
- Perform root cause analysis and assist in implementing solutions to improve efficiency and service levels
- Proactively communicate potential issues or obstacles to management
- Maintain consistent productivity, service, and quality standards
Qualifications
- 5+ years of customer service and call center experience (banking experience preferred)
- Excellent verbal and written communication skills
- Strong phone etiquette and active listening skills
- Ability to prioritize, multitask, and manage daily workload independently
- Advanced problem-solving skills with the ability to navigate difficult situations
- Analytical mindset with the ability to identify trends and exercise sound judgment
- High attention to detail and strong time-management skills
- Comfortable working in a fast-paced, high-volume environment
- Strong computer proficiency and technical aptitude
- Self-motivated, goal-driven, and results-oriented
Education
- High School Diploma or GED required
- Bachelor’s Degree preferred
If you are qualified and interested, feel free to reach out to Pierce Jones at
About the Company
A-Line Staffing Solutions LLC
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals