Client Services Specialist

Job Posting Title: Client Services Specialist

Job Duration: 6 months (Possibilities of extension)
Job Location: Franklin TN (3 days onsite + 2 days remote)
Schedule Shift: Mon-Fri 8:00-5:00 PM CT

Position Summary:

Customer Service Representatives are the face of Healthcare and impact the agent experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Engages, consults, and educates members based upon the member’s unique needs, preferences and understanding of Healthcare plans, tools, and resources to help guide the members along a clear path to care. Calls are typically non-routine and may require deviation from standard screens, scripts, and procedures to engage, consult and educate agents based upon the agent's unique needs, preferences and understanding of Healthcare plans, tools, and resources. In this role, you will act as a primary resource for our products and provide support for agents and/or customer teams. In this role you will learn how to help our agents grow their sales in the Medicare health market while building a strong and collaborative relationship with your team. Our department has a history of growth and is an encouraging and positive place to work. If you have a strong work ethic, cheerful outlook, and willingness to learn, along with the correct skills and qualifications, we would love to have you join our team. You will function as a primary resource for product and agent service support for field sales and/or customer teams .

Duties:

• Possesses knowledge all Healthcare health products available to the senior market.

• Gives guidance with sales inquiries.

• Manages various software applications while taking calls when needed and documents processes effectively.

• Cultivates positive and successful relationship with field sales force/broker/consultant community/customer teams.

• Navigates and instructs the customer on how to use agent support website.

• Completes sales orders and requests for materials.

• Trains and mentor other employees if needed.

• Assist Supervisor and Manager with providing support to the team.

• Consults cross-functionally with other departments to influence and promote change, to continually deliver quality service to both internal and external customers.

• Anticipates agent’s needs and educates agent on various elements of information and available services created to enhance the overall customer service experience with the company (i.e., assistance with agent self-service tools).

• May provide technical or subject matter expertise concerning policies, procedures, and function-related applications/systems tools.

• Documents and tracks all contacts, events, and outcomes with clients using appropriate systems and processes.