Client Services Representative

Join Elite Direct Management Inc., a Pomona marketing firm that knows life is too short to wait three hours for a photo upload. We are recruiting a Client Services Representative to lead sales efforts for Frontier’s fiber-optic infrastructure, where the uploads are actually as fast as the downloads. The Client Services Representative explains why a fiber network is the secret ingredient for a perfect, lag-free home cinema experience.

As a Client Services Representative, you'll master our entertainment bundles and fiber solutions through hands-on training. The Client Services Representative's sales expertise shines during demonstrations, their sales strategy uncovers household needs, and their performance builds relationships that prove reliable internet is the ultimate peacekeeper.

Key Responsibilities of the Client Services Representative

• Implement sales support campaigns that emphasize Frontier Fiber internet and TV services, focusing on reliability. 
• Guide prospects through qualification audits, aligning Frontier’s fiber and TV services with household streaming and productivity requirements. 
• Promote Frontier’s real differentiators, including no‑contract flexibility, installation credits, and bundled savings, to encourage adoption of fiber services. 
• Employ sales tools to document activations and customer interactions, ensuring transparency and supporting Pomona’s sales benchmarks.
• Report serviceability gaps and connectivity issues, providing leadership with actionable insights to strengthen sales strategies.
• Offer customer‑friendly explanations of fiber hardware and Wi‑Fi  gateways, reinforcing confidence in Frontier’s advanced technology

Minimum Qualifications of the Client Services Representative

• High school diploma or GED required; Bachelor’s degree in Business Administration, Marketing, or Communications is preferred but not mandatory.
• Experience in sales support, hospitality, or customer-facing environments where proactive engagement and performance metrics were central to daily tasks.
• Ability to simplify Frontier’s features, including symmetrical gigabit speeds, low‑latency streaming, and Wi‑Fi gateway benefits, into persuasive customer messaging. 
• Highly motivated and organized, capable of managing outreach campaigns, qualifying residential leads, and supporting Pomona territory sales growth.
• Resilient problem‑solver, capable of addressing installation or hardware challenges and reinforcing customer trust in Frontier Fiber and TV services.