Client Services Manager (Chicago)

POSITION SUMMARY

Credico is a global leader specializing in brokering direct sales services, marketing, and digital acquisition.  With operations in the US, Canada, UK and South Africa, our clients include both Fortune 500 and mid-market companies, as well as many of the world’s largest non-profit organizations.

The Client Services Manager (CSM) oversees a team of Account Managers and Junior Account managers (5-10 direct reports) overseeing a portfolio of business relationships with multiple campaigns(s) and associated sales offices.  The CSM demonstrates leadership with the ability to facilitate coaching and guide direct reports and team members from other departments.  At a minimum, the successful candidate will have a proven track record of successful program management, people management/career development, along with successful navigation of work with minimal guidance/direction. Strong excel skills and the ability to work with data are advantageous in this operational role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversee multiple team members and projects associated with all clients and Campaigns, including but not limited to new Campaigns, client/sales office onboarding, training, internal and external communication/support, and resolving Campaign issues.

• Review all existing business processes to identify inefficiencies or potential weaknesses to prevent future issues, in a proactive manner.  Coordinate findings with management.

• Collaborate with all departments to ensure the successful launch and acceptable performance of Credico processes and procedures.

• Identify revenue opportunities within assigned Campaigns. Communicate frequently with management for support.

• Participate in cross functional groups to establish campaign needs, sales training or needs direction and productive solutions.

• Develop and ensure reports are relevant, timely, and impactful.

• Manage and develop direct reports.

• Other duties as assigned or are necessary that support the overall business needs.

EXPERIENCE AND QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, Management, or other business relevant field

• 2-4 years of people-management experience

• 5 to 7 years of base relevant account management experience

• Ability to work independently with strong self-management

• Demonstrated team-playing attitude

• Strong communication skills, ability to convey message in an organized, clear, and effective manner

• Exceptional time management skills

• Ability to manage high volume of information in a -paced environment

• Goes beyond job requirements to seek opportunities and generate ideas for improvements

• Proficient computer skills and aptitude

• Ability to have tough conversations

What We Offer

• $110,000-$120,000 annually

• Additional incentives (i.e. discretionary bonuses)

• Company paid holidays

• Paid time off (PTO)

• 401(k) with company match

• Medical, dental, and vision coverage

• Disability insurance

• Accident coverage

• Company-paid life insurance

• Commuter benefits

• Identity theft protection

• Telemedicine services

• Employee Assistance Program (EAP)

• Charitable donation matching

Credico is an equal opportunity employer, and we comply with all applicable federal, state, and local fair employment and human rights laws. In all of our business dealings, we strictly prohibit and do not tolerate discrimination against employees, vendors, contractors, job applicants or any other covered persons on the basis of any characteristic protected under relevant federal, state, or local law. If you need assistance or a reasonable accommodation to complete any part of the job application process, please reach out to us at