Client Services IT Technician
Judge Group
Durham, NC
Salary: Depends on Experience
Description:
Title: IT Client Services Technician (End User Support)
Department: IT Infrastructure & Operations
Position Type: Contract to Hire
Overview
The Senior Client Services Technician is responsible for delivering high‑quality end‑user support, providing white‑glove service to VIPs, and managing advanced technical issues and specialized IT initiatives. This role requires strong ownership, adaptability, and the ability to operate effectively in a fast‑paced environment. The preferred location is Durham, NC, though candidates in other U.S. locations will be considered with frequent travel to Durham.
Key Responsibilities
End User and VIP Support
- Provide white‑glove support to employees, executives, and VIPs.
- Troubleshoot and resolve application and hardware issues.
- Support onboarding, offboarding, and internal transfers, including participation in New Hire Orientation.
- Manage user accounts and groups in Active Directory, Okta, and Entra ID.
- Handle complex Level 2/3 issues and collaborate with the Level 1 MSP to ensure timely resolution.
- Serve as a trusted technical advisor, ensuring a high‑quality support experience.
- Maintain systems, documentation, and knowledge base articles.
Special Projects and Change Management
- Support OS upgrades, device refreshes, offsite deployments, and other strategic IT initiatives.
- Apply change management best practices to help users adapt to new technologies.
- Identify and implement improvements to processes, documentation, and service delivery.
Operational Excellence
- Take ownership of issues and drive them through resolution with urgency.
- Adapt to shifting priorities and changing business needs.
- Escalate issues appropriately and communicate clearly with technical and non‑technical stakeholders.
Technical Responsibilities
- Support and administer Microsoft 365 (Outlook, Teams, OneDrive, SharePoint, Office apps).
- Support Windows 11, Entra ID, Intune, Okta, and iPadOS/Apple mobile devices.
- Troubleshoot hardware, software, and network issues for laptops and mobile devices.
- Maintain accurate asset records and support device lifecycle management.
Required Skills and Qualifications
- 5+ years of experience in end‑user support.
- Demonstrated experience providing white‑glove and executive support.
- Strong knowledge of Microsoft 365, Windows OS, Entra ID, Intune, Okta, and iPadOS.
- Excellent communication and customer service skills.
- Ability to work independently, prioritize effectively, and maintain accountability.
- Experience collaborating with MSPs or distributed support teams.
- Strong troubleshooting, diagnostic, and analytical abilities.
- Familiarity with ITIL or formal change management frameworks.
Preferred Skills
- SharePoint site management.
- Experience building and deploying packages via Intune and RMM tools.
- macOS support.
- Scripting or automation experience (PowerShell or similar).
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Contact: amassad@judge.com
About the Company
Judge Group
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.