Client Services Associate

Pastiche Promotions operates as a marketing firm that strengthens residential campaign efficacy. We are hiring a Client Services Associate for our San Leandro, CA initiative to act as the essential conduit between local households and AT&T's fiber network, guaranteeing each interaction is conducted with professional precision and transparent communication.

As a Client Services Associate, you uphold the standard for residential fiber excellence. The Client Services Associate verifies that every fiber-optic assessment is correct, recommends internet speeds that match real usage, and ensures customers feel informed, empowered, and supported throughout their transition to gigabit internet.

Why the Client Services Associate Role Matters

You ensure AT&T Fiber works as promised. When a customer has a problem, Client Services Associate diagnoses it and provides the solution that restores their high-speed internet. Your role is to solve problems, clearly and efficiently.

Key Responsibilities of the Client Services Associate

• Educate residential customers on AT&T Fiber Internet features, including symmetrical speeds, Wi‑Fi 6 hardware, and multi‑gigabit options.
• Analyze customer usage patterns to recommend fiber solutions that enhance streaming quality, gaming performance, and remote work reliability.
• Facilitate account transitions by coordinating service activations, billing adjustments, and hardware provisioning with strict data accuracy.
• Provide proactive guidance on optimizing home network setups, ensuring secure connections and maximum coverage across residential environments.
• Monitor customer feedback and service metrics to identify improvement opportunities and support leadership in refining sales strategies.
• Partner with Client Services Associates to integrate customer insights into AT&T Fiber promotions and territory growth initiatives.

What We’re Looking For in a Client Services Associate

• High school diploma or GED required; Bachelor’s in Business, Marketing, or Communications preferred for advancement in AT&T Fiber.
• Customer service, retail, or hospitality background with proven ability to deliver clear communication and resolve residential account inquiries.
• Strong communication and interpersonal skills to simplify AT&T Fiber concepts, resolve billing issues, and build trust with residential customers.
• Organized, proactive, and resilient mindset with the ability to thrive in fast‑paced environments and drive operational excellence.
• Proficiency in CRM platforms, digital tablets, and Microsoft Office to ensure accurate account management and compliance with AT&T service standards.