Client Services Associate

Liberty Consulting and Management, a marketing firm located in New York, is hiring a Client Services Associate to provide professional support for Verizon internet customers. The Client Services Associate will help clients understand their service options, resolve concerns promptly, and maintain a reassuring, customer‑focused approach.

As a Client Services Associate, you will serve as the primary contact for families looking to upgrade their home technology to Verizon 5G Home Internet. The Client Services Associate training will empower them to provide clear guidance on billing and service plans while maintaining a professional presence in the field.

Key Responsibilities of the Client Services Associate

• Meet customers to introduce Verizon Fios and wireless service options while uncovering opportunities to match them with the right solutions.
• Explain plans, speeds, and device features in clear, friendly language that supports confident buying decisions.
• Assist residents with new enrollments, upgrades, and account adjustments to ensure a smooth start to their Verizon experience.
• Identify household needs and recommend Verizon services that strengthen connectivity and drive sales growth.
• Maintain accurate paperwork for sign‑ups, promotions, and customer interactions to support clean account management.
• Build trust through consistent follow‑through that boosts customer satisfaction and supports long‑term Verizon loyalty.

Minimum Qualifications of the Client Services Associate

• High school diploma or GED preferred.
• Experience in retail, sales, or client support is a plus.
• Confident communicator who simplifies Verizon internet features for residents.
• Detail‑oriented when processing activations, upgrades, and account updates.
• Reliable and steady when supporting households with day‑to‑day connectivity needs.