Client Services Asset Recovery Technician
Sky Systems Inc
East Hanover, NJ
JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Apple iMac, Asset Management, Biotech and Pharmaceutical, Calendar Management, Communication Skills, Computer Systems, Customer Support/Service, Desktop PC, Detail Oriented, ITIL (IT Infrastructure Library), Laptop PC, Lift/Move 50 Pounds, Logistics Management, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Microsoft Word, Mobile Devices, Multitasking, Peripheral Hardware, Printers, Service Level Agreement (SLA), ServiceNow, Warehousing
LOCATION
East Hanover, NJ
POSTED
25 days ago
Job Description
Client Services Asset Recovery Technician
Location : East Hanover, NJ
Onsite
Role purpose:
- Recovery of client computer systems and peripherals within Large Pharmaceutical Company.
- Technician will work within Warehouse and walk/drive around large campus, ship box with return label for home office clients.
- Must be personable and have solid soft skills and be a good communicator
- Must have valid license, along with the ability to lift 50lbs
- Hours of Operation 8:00 to 5:00 PM or 8:30 to 5:30 PM
- Conduct on and off campus asset recoveries of laptops, desktops, monitors, tablets, printers and mobile devices
- Must be self-motivated and have attention to detail with ability to multi-task
- Ability to follow standards, policies, and procedures, while checking equipment into Inventory and/or Quarantine
- Handle small offboarding projects and update tracker
Key Responsibilities:
- Ability to handle tickets via Service Now and, follow Outlook and/or other shared files or folders
- Follow up on scheduled appointments for asset recovery pickup
- Create and adhere to scheduled appointments for asset recovery collections (as needed)
- Assist with ticket and queue management within Service Now, while adhering to SLA's
- Manage logistics and other activities as needed
- Ensure asset management activities are managed quickly and accurately according to company standards
- Transfer equipment between inventory locations (both physically & logically)
- Track all incoming/outgoing activities via company systems and other means
- Clean all hardware and prepare for reuse, which includes, running diagnostics
- Assist with Year End Inventory Audits to ensure no missed inventory
- Maintain Excel/SharePoint Trackers
- Other Ad Hoc Activities and Reporting as required
- Service Now
- Asset management understanding
- Microsoft Office: Word, Excel, Outlook Calendar, scheduling and SharePoint
- Knowledge of IMAC, SLA's and Asset management, ITIL
About the Company
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