Client Service Manager

Client Advisor Commercial Lines – Birmingham, AL (ON-SITE)

About the Opportunity:
This role is with a large, fast-growing insurance agency that experienced significant expansion over the past year. They’re known for their strong culture, supportive environment, and commitment to doing right by both clients and employees. This team offers flexibility, a people-first atmosphere, and the chance to manage meaningful, high-value work within a collaborative structure.

Salary: $85,000 to $110,000
Benefits: Fully paid health insurance, SEP retirement option, strong culture, and workplace flexibility
Location: Birimingham, AL
Position Type: Full-Time

The Role:

We’re seeking a skilled Commercial Lines Client Advisor to take ownership of a substantial construction-heavy book of business, including managing the needs of one major client account. This role is ideal for someone who is detail-oriented, proactive, and experienced in commercial lines servicing within the construction space.

You’ll work closely with insurance professionals, producers, and internal teams to ensure exceptional service delivery and long-term client satisfaction. The agency operates on EPIC, so familiarity with the system is a strong plus.

What You’ll Do:

• Manage a large construction-focused book of business, including one primary key client

• Handle full A–Z servicing: renewals, quoting, endorsements, certificates, policy changes, and client communication

• Partner with internal insurance specialists for seamless service and high client satisfaction

• Maintain accurate documentation and ensure timely, proactive follow-up

• Work closely with producers and team members to address client needs and maintain strong relationships

• Support a fast-growing agency with a reputation for top-tier service

What You Bring:

• Property Casualty Licensed required

• 3+ years of commercial lines account management experience

• Strong background with construction-related accounts preferred

• Experience using EPIC is a plus

• Excellent communication, client service, and organizational skills

• Ability to work independently while contributing to a collaborative culture

• Detail-oriented mindset with a commitment to delivering exceptional service

Why Join This Organization?

• Fully paid health insurance

• SEP retirement plan

• Flexible environment with a healthy work-life balance

• Strong, supportive culture with low turnover

• Opportunity to manage a large, meaningful client account

• Growing agency with long-term stability and advancement potential

Interested?

All conversations and submissions are 100% confidential.
To learn more or apply, contact:
Hannah Lowry – Hannah@TranscendHire.com