Client Experience Specialist

Pinnacle Partners Management, Inc. is a marketing firm that tells success stories! As a Client Experience Specialist for Quantum Fiber in Denver, you'll learn to make every customer interaction an engaging chapter. The Client Experience Specialist masters the art of exceptional experience delivery, becomes a connectivity solutions expert, and writes their own career growth story in our energetic space.

As a Client Experience Specialist, you don’t just answer questions—you build relationships rooted in trust and powered by fiber. The Client Experience Specialist blends strategic account care with genuine warmth to help customers get the absolute most out of their 100% fiber connection, every single day.

Core Functions of the Client Experience Specialist

• Act as the central client contact, providing responsive support and clear guidance across Quantum Fiber internet, voice, enterprise connectivity, cloud, and security services.

• Oversee customer journeys through channels to ensure consistency, satisfaction, and alignment with Quantum Fiber standards.

• Recommend tailored upgrades, bundled packages, and new service plans that maximize connectivity, productivity, and customer value.

• Coordinate activations, service adjustments, and upgrades with accuracy to guarantee seamless integration across Quantum Fiber platforms.

• Maintain CRM records of account activity, service milestones, and client feedback to support retention, compliance, and reporting accuracy.

• Collaborate with sales, operations, and technical teams to resolve service challenges and maintain reliable sales management.

Education & Experience Needed for the Client Experience Specialist

• High school diploma or GED required; Associate’s or Bachelor’s degree in Business, Communications, Marketing, or Technology preferred.

• Experience in customer support, account management, or client engagement, ideally within fiber internet, enterprise connectivity, SaaS, sales, or telecommunications.

• Strong communication skills to explain Quantum Fiber service options clearly, build trust digitally, and adapt messaging across diverse customer segments.

• Knowledge of telecommunications systems, fiber‑optic infrastructure, and internet connectivity to assist with troubleshooting and ensure reliable service delivery.

• Proficiency in CRM platforms and digital workflow tools to manage records, monitor engagement, and streamline processes for efficiency and compliance.

Preferred Skills for the Client Experience Specialist

• Communicates clearly and confidently to simplify complex questions or concerns.

• Adapts quickly in fast-moving environments where priorities shift by the hour.

• Uses data awareness to identify trends and improve client outcomes.

• Collaborates seamlessly with cross-functional teams to deliver consistent service.