Client Experience Representative - Entry Level

Strix Strategies Inc. is looking for a Client Experience Representative - Entry Level to join our sales and marketing firm based in San Antonio, Texas. We are a team dedicated to understanding our clients' goals and implementing data-driven service solutions that enhance performance and elevate brand success. As a Client Experience Representative, you’ll serve as a reliable point of contact for customers, guiding them through AT&T’s service options and answering questions with care, ensuring every interaction feels helpful and straightforward.

The Client Experience Representative - Entry Level role is perfect for someone who likes working with people, solving problems, and creating positive outcomes through clear communication. The appointed Client Experience Representative - Entry Level in our team will contribute directly to customer satisfaction and support the steady growth of AT&T’s campaigns.

What your daily responsibilities look like as a Client Experience Representative - Entry Level :

• Respond to client questions related to services, promotions, account updates, and general client support.
• Present AT&T’s services and products to customers while listening attentively to their connectivity needs
• Recommend tailored AT&T solutions to customers while ensuring ultimate customer satisfaction
• Maintain accurate records of customer service interactions using internal systems and tracking tools.
• Address concerns efficiently and escalate more complex inquiries with senior Client Experience Representatives when needed.
• Work closely with fellow Client Experience Representatives on improvement processes and sales techniques
• Support client onboarding, plan changes, and follow-ups to ensure a smooth experience.
• Take part in regular training to stay up to date on AT&T services, products, and campaigns.
• Meet monthly sales goals

What we’re looking for in a Client Experience Representative - Entry Level:

• High school diploma or GED required.
• Experience in customer service or sales.
• Great interpersonal and communication skills.
• Excellent organizational skills with the ability to manage multiple inquiries and tasks.
• A professional attitude with a customer-first mindset.
• Comfort using digital systems with ease, to track client information and updates.

If you are passionate about customer satisfaction and sales, Apply Now below to become part of Strix Strategies Inc. as a Client Experience Representative - Entry Level!