Client Account Manager
Azul Connections Inc
Henderson, NV
Join a campaign built on clarity and connection—Azul Connections Inc is ready for you!
Azul Connections Inc. , a telecom-focused marketing firm, is hiring a Client Account Manager to support Lumen’s Las Vegas campaign. You’ll guide clients through service options, coordinate account updates, and help ensure satisfaction across every interaction. If you love structure and service, this role delivers both.
As a Client Account Manager, you’ll be the friendly voice behind Lumen’s business support—helping clients stay connected, informed, and confident in their services. In this Client Account Manager role, you’ll manage accounts, assist with renewals, and explore upsell opportunities, all while receiving support from a team that’s rooting for your success.
Essential Functions of the Client Account Manager Role
Build and maintain strong relationships with Lumen business clients, serving as their trusted point of contact for service updates and account support.
Understand client connectivity needs and recommend Lumen solutions, including fiber and internet services that align with business goals.
Track account metrics like renewals, usage, and satisfaction, and proactively address service issues or growth opportunities.
Work with sales, support, and operations teams to ensure smooth delivery of Lumen services and timely issue resolution.
Drive revenue through upselling, cross-selling, and supporting successful renewals across Lumen’s telecom offerings.
Create reports, forecasts, and client insights, helping leadership make informed decisions and improve campaign performance.
Education & Experience Needed for the Client Account Manager Role
Bachelor’s degree preferred in Business, Communications, Marketing, or a related field; equivalent experience in telecom or client services is also valued.
1–2 years of experience in account management, customer success, or B2B sales—especially in fast-paced, service-driven environments.
Clear and confident communication skills, with the ability to explain Lumen’s fiber and internet services to clients in a way that’s easy to understand.
Experience using CRM platforms and reporting tools to track client interactions, monitor account health, and support campaign performance.
Preferred Skills for the Client Account Manager Role
Comfortable using CRM tools to track accounts, log feedback, and stay organized.
Familiar with telecom or internet services like fiber and business connectivity—bonus points if you’ve worked with them before.
Able to juggle multiple accounts, stay on top of deadlines, and keep things running smoothly.
Positive and eager to learn, especially in fast-paced campaigns like Lumen’s.
Start strong with Azul Connections Inc—submit your application today on CareerBuilder!