Client Account Manager

PMI Sales Agency, a Denver sales and marketing firm, is looking for a Client Account Manager to support our Quantum Fiber efforts. The Client Account Manager will be the point of contact for clients, manage account updates, and collaborate with sales professionals to ensure every resident enjoys reliable fiber-fast internet and positive account outcomes.

As a Client Account Manager, you'll assist senior representatives in managing client account information and providing in-person support. The Client Account Manager will involve ensuring account accuracy and helping Denver households confidently navigate our residential solutions, contributing to sales success.

Role Requirements for a Client Account Manager

• Act as a dedicated residential account manager, meeting homeowners face-to-face to ensure seamless management of their Quantum Fiber service agreements.
• Monitor active accounts and identify opportunities for plan enhancements that improve household connectivity while increasing account longevity.
• Guide residents through billing clarifications, renewals, and service modifications to protect account stability.
• Build trust-based relationships that position Quantum Fiber as a long-term home connectivity partner.
• Develop structured follow-up schedules to nurture long-term residential relationships and reinforce account value.
• Maintain accurate documentation of client preferences, service changes, and engagement history to support strategic account growth.

What You’ll Gain as a Client Account Manager

• Confidence in adapting communication style to different clients and buying behaviors.
• Skills in documenting account interactions that support long‑term sales strategy.
• Growth in coordinating with teammates to align account goals with sales targets.
• Experience resolving account issues in ways that protect loyalty and open new sales paths.

Qualities That Set You Apart as a Client Account Manager

• High school diploma or GED preferred.
• Experience in account management, client support, or sales is a plus.
• Maintains accuracy in account updates to support clean activations and renewals.
• Reads subtle client cues that signal readiness for upgrades or add‑ons..
• Shows curiosity about fiber performance to strengthen account credibility and sales clarity.