Client Account Manager

Emerald Edge Promotions is seeking a balanced, professional to serve as the face of our premier AT&T Fiber campaign in Charlotte. Your mission is to bridge the gap between aggressive market growth and sustainable customer satisfaction. As a Client Account Manager, you won't just be acquiring new accounts, but also for the health of the relationship, and ensuring that every user understands the value of Fiber technology.

The Client Account Manager position is ideal for someone who enjoys the thrill of the sale but also takes pride in professional client retention and long-term territory management. It’s also where your ability to manage both new business and existing accounts will directly dictate your earnings and advancement.

What a Client Account Manager Does

• Grow the AT&T Fiber footprint through direct customer-facing sales.
• Facilitate the full sales cycle from initial contact to account setup.
• Balance new customer acquisition with proactive account retention.
• Provide clear, professional communication throughout the client lifecycle.
• Conduct account check-ins to ensure total Fiber service satisfaction.
• Develop strategic plans to reduce customer churn in your territory.
• Liaise between corporate clients and local consumers effectively.
• Achieve a perfect balance of sales volume and quality customer care.

What a Client Account Manager Has

• Exceptional interpersonal skills and high emotional intelligence.
• Ability to build trust quickly while maintaining a sales focus.
• Strong organizational skills for managing multiple account timelines.
• Balanced mindset focused on both winning deals and keeping them.
• Previous experience as a Client Account Manager or high-end retail.
• Professional communication style, both verbal and written.
• Proven ability to resolve conflict and retain high-value clients