Client Account Coordinator

At Mountain Peak Marketing, coordination is a superpower. We're hiring a Client Account Coordinator in Riverside to wield that power for AT&T customers. The Client Account Coordinator supports the team by handling enrollments, tracking service activations, and managing follow-up tasks, ensuring nothing falls through the cracks for the families relying on our services.

As a Client Account Coordinator, you’re the glue that holds the enrollment experience together. The Client Account Coordinator manages activation logs, coordinates between teams without missing a beat, and helps spotlight what’s working and what’s not for cell phone customers. No extras—just clean, confident coordination

Key Responsibilities of the Client Account Coordinator

• Assist account managers with customer communications, service activations, plan upgrades, and account updates for AT&T residential cell phone services.
• Coordinate and track deliverables to ensure the timely completion of AT&T wireless enrollments with accuracy and compliance.
• Prepare reports, presentations, and enrollment materials that document account progress, customer satisfaction, and service performance.
• Serve as a trusted point of contact for household inquiries, providing timely updates and reinforcing confidence in AT&T’s wireless solutions.
• Maintain accurate records in CRM systems by documenting customer interactions, tracking enrollment progress, and ensuring compliance with AT&T standards.
• Support inventory handling by assisting with secure receiving, preparation, and distribution of AT&T devices while staying current on best practices.

Minimum Qualifications of the Client Account Coordinator

• High school diploma or GED required; Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• Experience in customer service, administrative support, or account coordination, with telecommunications or sales industry exposure considered a plus.
• Strong communication skills to simplify AT&T wireless solutions, explain plan updates, and present account information clearly to residential customers.
• Highly organized and detail‑oriented, capable of managing multiple accounts, service requests, and priorities while thriving in fast‑paced retail environments.
• Proficiency in CRM platforms, reporting tools, and digital systems to track accounts, document customer interactions, and ensure compliance with AT&T service standards.