Clerical Assistant
Western & Southern Financial Group
CINCINNATI, Ohio
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JOB DETAILS
LOCATION
CINCINNATI, Ohio
POSTED
8 days ago
- Opens, sorts, scans and indexes mail to appropriate folders with correct document types within established time service and quality guidelines.
- Ensures images are of highest imaged quality. In cases where images are not clear, Clerical Assistant will delete and rescan.
- Ensures that all documents are indexed correctly according to the appropriate document type and workflowed to the correct department staff.
- Reviews, matches or creates provider file records in the Facets medical claim processing system within the established time service and quality guidelines.
- Ensures that provider records are of the highest quality for proper payment and benefit processing. In cases of record discrepancies, the Clerical Assistant will review and call providers for correct provider record content.
- Provides excellent customer service to internal customers to include answering questions on images, documents, rescanning or reindexing the documents and correcting provider records per department associate request.
- Prioritizes the daily workload to meet needs of various department personnel.
- Reconciles discrepancy error reports, and checks workflow error queues daily. Researches and corrects error documents/workflow to remove from discrepancy reports.
- Handles additional tasks such as returning incomplete claims accurately and efficiently, monitors the destruction of confidential records, sorts and distributes daily output to accurate mail slots, maintains departmental files, transfers files to storage according to established schedules and makes copies for Appeals Committee.
- Maintains compliance with applicable federal and state laws (e.g., HIPAA) related to privacy, security, confidentiality and protection of personal information, including, but not limited to, personal health information and personally identifiable information.
- Performs any additional work as required by management.
- Performs other duties as assigned.
- Complies with all policies and standards.
- High School Diploma Or GED - Required
- Proven examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and/or multiple duties. - Required
- Demonstrated experience working effectively within a team. Must provide examples of motivating co-workers in difficult situations. - Required
- Proven examples of consistently meeting productivity and quality goals from work experience. - Required
- Proven experience handling confidential information in a discreet manner. - Required
- Demonstrated strong attention to detail with excellent organizational skills. Must cite examples of organization and time management methods used to manage or prioritize workload demands. - Required
- Demonstrated strong verbal and written communication skills with ability to convey information to internal and external customers in a clear, accurate, focused and concise manner. Demonstrated ability to document activities in a manner that is understandable to others and prepared using a prescribed format. Has a strong use of the English language to include proper application in both verbal and written format of the elements of grammar, punctuation, diction and spelling proficiency. - Required
- Working knowledge of Microsoft Office products - Preferred
- Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.
- Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.
- Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.
- Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.
- Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
- Performs substantial movement of wrists, hands, and fingers for continuous computer work.
- Extended hours required during peak workloads or special projects/events.
- None
About the Company
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