Claims Manager, Commercial Lines

WCF Insurance, an "A" rated carrier growing throughout the western states, has an immediate opening for a Commercial Casualty Claims Manager to join the Commercial Liability Claims team from the greater Phoenix, Arizona area. This full-time, exempt position reports to the Director, Commercial Liability Claims. This position offers the opportunity for hybrid work, in office Tuesday through Thursday. We are looking for someone who embodies WCF's core values: doing the right thing, being great at your job, and helping others succeed.

Expected salary for this position is $101,000 to $127,000 depending on experience and education.

Responsibilities

• Maintain a quality assurance program for all casualty claims (General Liability and Auto Injury). Ensure quality claims outcomes through appropriate collaboration and analysis.
• Provide technical guidance on complex and high-exposure claims.
• Serve on special project teams and committees for systems development, settlement evaluation, and development of strategic plans when assigned.
• Develop and refine claims handling processes to ensure regulatory compliance and operational efficiency.
• Review claims data and report to claims leadership business outcomes relevant to the department.
• Oversee litigation strategy and settlement negotiations for casualty claims.
• Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, and practices.
• Assist and observe on field inspections.
• Manage the development and daily operations of a team of adjusters and supervisors.
• Develop and refine claims processes to ensure regulatory compliance and operational efficiency in a fast-scaling environment.
• Collaborate with senior leadership to align casualty claims strategy with company growth objectives and evolving business needs.
• Track key performance indicators (KPIs), conduct file audits, and drive continuous improvement in claims outcomes.
• Promote excellent customer service and participate in public relations functions.
• Hire, train, and motivate claims professionals.

Qualifications

• At least 7 years of experience in commercial claims, with at least 2 years in a leadership or supervisory role.
• Advanced knowledge of General Liability and Auto coverage, liability and injury claims, including litigation management.
• Bachelor's degree in business or related field.
• Strong background and experience in process improvement and data analysis.
• Proven ability to lead teams, manage performance and drive results.
• Exceptional customer service, communication, presentation, and training skills.
• Familiarity with core systems, including data management.

An internal candidate should have six months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

Benefits

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation in their first year.

Our People

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive

WCF Insurance is an Equal Opportunity Employer

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.