City Blue Imaging: Customer Service Representative

City Blue Imaging

Position: Customer Service Representative

Employment Status: Full-Time On-Site

Salary: $20.00 to $22.00per hour + commission and competitive benefits package.

Schedule: Scheduled for a 40-hour work week

FLSA Status: Non-Exempt

About Us:

Founded in 1926, City Blue Imaging Services has provided high-quality printing solutions to a diverse range of clients, including construction firms, architects, engineers, advertisers, graphic designers, corporate marketing teams, schools, and non-profits. Known for personalized attention and outstanding service, City Blue handles projects of all sizes, from business cards to large-scale blueprints. The team is dedicated to delivering exceptional results tailored to the unique needs of every customer. Located in Rochester, NY, City Blue has built a strong reputation over decades of serving the community.

Role Description

• This is a full-time, on-site Customer Service Representative role based in Rochester, NY. Responsibilities include providing excellent customer service and preparing accurate quotes and estimates; addressing inquiries, resolving customer concerns, and maintaining high levels of customer satisfaction.

• Daily tasks include processing orders and quotes, managing customer communications via phone, email, and in-person, and coordinating with production team on project timelines.

• The representative will communicate directly with clients, guide them through project processes, and ensure their needs are met in a timely and professional manner. Collaboration with internal teams to ensure a seamless customer experience will also be a key aspect of the role.

Qualifications

• Strong Customer Service and Support skills including highly effective estimating skills

• Experience in ensuring Customer Satisfaction and improving Customer Experience

• Ability to effectively communicate and engage with diverse clients

• Strong organizational, multitasking, and problem-solving abilities

• Ability to work in fast-paced environment with solid teamwork qualities

• Proficiency in using customer management systems and standard office software

• Previous experience in a printing or related industry is advantageous but not required

• High school diploma or equivalent is required

Work Environment & Conditions:

This role requires on-site at our Rochester office. The position is primarily office-based, involving regular computer, phone, and document processing activity with modern tools, adequate lighting, ventilation, and comfortable temperatures. Occasional lifting of light office materials (up to 25 lbs).

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City Blue Imaging is an Equal Opportunity Employer and complies with ADA regulations as applicable.