Cisco Finesse Lead - JavaScript Applications Developer
Wisemen Multimedia, LLC
Chamblee, Georgia
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JOB DETAILS
SALARY
$100,000–$120,000
LOCATION
Chamblee, Georgia
POSTED
30+ days ago
Seeking an experienced Cisco Unified Contact Center Environment (UCCE) analyst to support Finesse. Must be a resourceful and inventive Lead JavaScript Application Developer. This role will be responsible for the technical leadership of Finesse customization and Finesse/Salesforce platform integration. This role will work across multiple teams to develop an integrated solution.
Responsibilities:
- Provide expertise in the design, development, and implementation of complex web/ mobile/ desktop applications.
- Highly proficient with Java script development features with Wire Frame experience.
- Support modernization of the Cisco Finesse Agent Desktop and integration with other systems and communication channels.
- Cisco Finesse Administration and application support Gadgets, Layout, and UI Flows.
- Understand the entire web development process (design, development, and deployment).
- Have knowledge of functional programming and object-oriented programming paradigms.
- Use build tools, such as Webpack.
- Repair problems, test and deploy vendor patches, and upgrade software versions.
- Translate designer mock-ups into front-end code.
- Work with development teams using Agile methodologies.
- Participate in oral and written communication, as needed, to interface with diverse, multidisciplinary staff.
- Develop software application tests and testing strategies.
- Script solutions to automate manual processes.
- Follow and instruct others on version control processes.
- Develop solutions to strengthen security in and around applications.
- Leverage application metrics to inform technical and business decisions.
- Analyze industry-specific requirements/technologies and provide insight.
Required Skills:
- U.S. Citizenship is a requirement.
- A Bachelor's degree in a related field.
- 8+ years’ relevant experience.
- Experience working with Agile methodology and phase-based delivery methods.
- Ability to obtain a government security clearance.
Desired Skills:
- Experience working in large contact center environment.
- Familiarity with Elasticsearch, Nest.js, Stash, Git, BitBucket.
About Wisemen Multimedia, LLC:
Founded in 2010, Wisemen Multimedia, LLC (EIN 27-2836493, DUNS 034-931-168, UEI QMEAXFXBFFT3) is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies. Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone. Let us know if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone. https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5
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