Cisco Finesse Lead - JavaScript Applications Developer

Wisemen Multimedia, LLC

Chamblee, Georgia

JOB DETAILS
SALARY
$100,000–$120,000
LOCATION
Chamblee, Georgia
POSTED
30+ days ago
Seeking an experienced Cisco Unified Contact Center Environment (UCCE) analyst to support Finesse.  Must be a resourceful and inventive Lead JavaScript Application Developer. This role will be responsible for the technical leadership of Finesse customization and Finesse/Salesforce platform integration. This role will work across multiple teams to develop an integrated solution. 

Responsibilities:
  • Provide expertise in the design, development, and implementation of complex web/ mobile/ desktop applications.
  • Highly proficient with Java script development features with Wire Frame experience.
  • Support modernization of the Cisco Finesse Agent Desktop and integration with other systems and communication channels.
  • Cisco Finesse Administration and application support Gadgets, Layout, and UI Flows.
  • Understand the entire web development process (design, development, and deployment).
  • Have knowledge of functional programming and object-oriented programming paradigms.
  • Use build tools, such as Webpack.
  • Repair problems, test and deploy vendor patches, and upgrade software versions.
  • Translate designer mock-ups into front-end code.
  • Work with development teams using Agile methodologies.
  • Participate in oral and written communication, as needed, to interface with diverse, multidisciplinary staff.
  • Develop software application tests and testing strategies.
  • Script solutions to automate manual processes.
  • Follow and instruct others on version control processes.
  • Develop solutions to strengthen security in and around applications.
  • Leverage application metrics to inform technical and business decisions.
  • Analyze industry-specific requirements/technologies and provide insight.

Required Skills:
  • U.S. Citizenship is a requirement.
  • A Bachelor's degree in a related field.
  • 8+ years’ relevant experience.
  • Experience working with Agile methodology and phase-based delivery methods.
  • Ability to obtain a government security clearance.

Desired Skills:
  • Experience working in large contact center environment.
  • Familiarity with Elasticsearch, Nest.js, Stash, Git, BitBucket.


About Wisemen Multimedia, LLC:

Founded in 2010, Wisemen Multimedia, LLC (EIN 27-2836493, DUNS 034-931-168, UEI QMEAXFXBFFT3) is a HUBZone certified hybrid digital business ecosystem creator for people, processes, and technologies. Our principal office is located at Peachtree Dekalb Airport in a designated Opportunity Zone. Let us know if you live in a Historically Underutilized Business Zone (HUBZone). Please copy and paste the link below and enter your home address to determine if you live in a HUBZone. https://maps.certify.sba.gov/hubzone/map#center=39.828200,-98.579500&zoom=5

About the Company

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Wisemen Multimedia, LLC