Chief Operations Officer
CES Credit Union
Mt Vernon, OH
JOB DETAILS
LOCATION
Mt Vernon, OH
POSTED
8 days ago
Overtime Exempt
Reports To: CEO/ President
Department: Administration
Location: Yauger Rd. Mount Vernon ,Ohio
PURPOSE OF THE POSITION:
To meet CES Credit Union members' needs by assisting the CEO in the overall management of CES.
ESSENTIAL JOB RESULTS:
1. Delivers outstanding member service by:
a. Assist in directing all credit union operations, which include planning, recommending, and implementing programs and policies, and providing general administrative direction;
b. Serve as operations and strategic leader, and provides guidance to ensure key initiatives, program regulations, performance outcomes and operations are managed appropriately, in accordance with applicable local, state, and federal laws;
c. Manage, develop, coach, and retain a high performing staff. Evaluate performance of team member for execution of goals as well as compliance with company policies
d. Oversee the development and monitoring of performance standards. Provide mentoring and coaching to support and develop managers and staff
e. Ensure that the CEO is kept fully informed on the conditions and operations of CES and of important factors influencing them: attend board meetings and act as sitting member on various committees.
2.Oversees efficient operations by:
a. Evaluate the organization's technology use and needs and recommend improvements that enhance member service
b. Collaborates with leadership team to synchronize tasks across the organization and direct prioritization by developing and implementing plans, policies, systems, processes and staff development to accomplish the vision and improve overall operations and effectiveness of the organization
c. Evaluate all areas of organizational performance by gathering, analyzing and interpreting data metrics: recommend improvements where needed
d. Evaluate data pertaining to costs to plan budgets, controlling facility costs and assist in contract negotiations.
3.Executes competent security procedures by:
a. Establish procedures for custody and control of assets, records, and loans and in order to ensure safekeeping
b. Manage backup, security and user help system
c. Serve as Security Officer by training and reinforcing security policies and procedures to ensure security and safety of each branch.
4. Understands compliance issues and attends seminars as they relate to this position.
Including, but not limited to:
Including, but not limited to:
a. Bank Secrecy Act/USA PATRIOT Act/OFAC
b. Consumer Credit Protection
c. Privacy
d. Consumer Credit Protection Laws
e. Real Estate Lending
f. HMDA
5. Teamwork and cooperation are demonstrated by:
a. Making internal service #1 priority
b. Displaying a positive attitude
c. Setting high standards of performance and maintaining a consistent approach
d. Working at making others look good.
REQUIRED KNOWLEDGE OF:
- Knowledge of business management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Knowledge of arithmetic and their applications.
- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective security operations for the protection of people, data, property, and institutions.
- Knowledge of economic and the financial markets, banking and the analysis and reporting of financial data.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Motivating, developing, and directing people as they, identifying the best people for the job.
- Managing one's own time and the time of others.
- Considering the relative costs and benefits of actions to choose the most appropriate one.
- Monitoring/Assessing performance to make improvements or take corrective action.
- Understanding written sentences and paragraphs in work related documents.
- Talking to others to convey information effectively.
- Determining how money will be spent to get the work done, and accounting for these expenditures.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Persuading others to change their minds or behavior
- The ability to communicate information and ideas in speaking so others will understand.
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- The ability to speak clearly so others can understand you.
- The ability to identify and understand the speech of another person.
- The ability to read and understand information and ideas presented in writing.
- The ability to apply general rules to specific problems to produce answers that make sense.
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- The ability to see details at close range (within a few feet of the observer).
- The ability to communicate information and ideas in writing so others will understand.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, coworkers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards - Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
Getting Information - Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, coworkers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Work Styles:
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership - Job requires a willingness to lead, take charge, and offer opinions and direction.
Integrity - Job requires being honest and ethical.
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Initiative - Job requires a willingness to take on responsibilities and challenges.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Analytical Thinking - Job requires analyzing information and using logic to address work-related issues and problems.
Independence - Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done
ACCEPTABLE EDUCATION, TRAINING AND EXPERIENCE:
- BACHELOR'S DEGREE &/OR 4 YEARS OF RELATED EXPERIENCE
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties of this position are performed in an air-conditioned office environment. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, or crouch.
Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
SUPERVISORY RESPONSIBILITIES:
- Service Center Managers and Maintenance
Note: The responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company. This job description supersedes all previous descriptions.
As part of the hiring process, CES Credit Union conducts background checks on all final candidates. This may include, but is not limited to, verification of prior employment, education, criminal history, and professional references.
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