$170,000–$200,000 Per Year
Background Investigation, Budget Management, Budgeting, Business Administration, Business Loans, Cellular Telephone, Coaching, Communication Skills, Community Programs, Community and Social Services, Computer Skills, Contract Requirements, Dental Insurance, Diversity, Driver's License, Emergency Planning, Emergency Response, Employee Relations, Employee Terminations, Establish Priorities, Fundraising, Government, Head of Finance, High School Diploma, Insurance, Interpersonal Skills, Leadership, Legal, Local Government, Maintain Compliance, Nonprofit, Office Suites, Organizational Skills, People Management, Policy Development, Policy Implementation, Presentation/Verbal Skills, Program Evaluation, Public Administration, Regulatory Reports, Regulatory Requirements, Reimbursement, Retirement Plan, Risk Management, SNAP, Social Work, Spreadsheets, State Government, Stewardship, Strategic Planning, Talent Management, Team Lead/Manager, Team Player, Technical/Engineering Design, Time Management, Willing to Travel
benefits include medical, dental, life, ltd, pto and 403(b)
Job opportunity: Chief Executive Officer
The Organization
Spokane Neighborhood Action Partners (SNAP) is a Community Action Agency that has been stabilizing and equipping its neighbors to exit poverty for over 55 years. Today, SNAP is one of the largest private human services agencies in Spokane County, Washington.
SNAP and its subsidiary CDFI, SNAP Financial Access, serves approximately 39,000 individuals annually with an operating budget of $34 million. With 146 staff and over 8,000 hours of volunteer service, SNAP proudly serves the community across a broad range of services and programs such as Energy Assistance, Financial Counseling, Small Business Lending, Home Repair, Housing, and more.
We are seeking a CEO who will honor this legacy while confidently guiding SNAP into a new era of innovation, resilience, and community leadership.
The Opportunity
The CEO is the public face, strategic leader, and culture champion of SNAP. Reporting to the Board of Directors and leading a talented Executive Team—COO, CFO, CAO, and CTO—the CEO ensures mission alignment, organizational stability, and long‑term impact while fostering a strong, inclusive culture.
This next leader will join SNAP during a time of historic need and significant community challenges. The ideal candidate is committed to serving the community, ready to make bold yet thoughtful decisions, and skilled at maintaining both continuity and forward momentum.
Ability to Relocate to: Spokane, Washington (Relocation is required prior to start date.)
Travel: Some local travel to SNAP’s several locations as well as in person meetings with partners, community members, funders, and governmental agencies. Domestic travel is required periodically to attend meetings and seminars.
Salary Range: $170,000 - $220,000
Position Overview:
SNAP’s CEO is a key member of SNAP’s Executive Leadership Team and a driving force behind the organization’s mission. This role leads the overall management and strategic direction of SNAP and its related entities (13 in total), including SNAP Financial Access (SFA) and several subsidiaries.
The CEO partners closely with the SNAP and SFA Boards of Directors to implement organizational priorities; ensures compliance with all applicable laws, policies, and procedures; and champions SNAP’s mission, values, and impact in the community. As the public face of the organization, the CEO promotes SNAP’s work, communicates its vision, and strengthens relationships with staff, stakeholders, and the broader community. The CEO serves at the pleasure of the Board.
Responsibilities:
- Develop and implement policies
- Partner with staff and Boards to set organizational priorities and implement policies and initiatives that strengthen SNAP’s programs.
- Recommend new strategies and agency-wide initiatives that enhance operational excellence and long‑term impact.
- Lead teams and manage talent
- Oversee recruitment, hiring, and employee effectiveness.
- Foster a positive, mission‑driven culture built on open communication, high expectations, and adaptability.
- Provide executive administration in partnership with the Boards
- Function as the primary liaison between SNAP and SFA Boards, and the Boards’ and SNAP’s administrative staffs, ensuring that Board members have clear, timely information to guide policy decisions.
- Carry out Board-directed priorities, projects, and responsibilities as needed.
- Engage with the public and the community
- Shape and communicate a compelling vision for SNAP’s future to the public and key stakeholders.
- Serve as the organization’s spokesperson, including during sensitive or critical situations.
- Build and maintain productive working relationships with federal, state, and local government officials, community representatives, and other service providers.
- Serve as primary voice on advocacy efforts.
- Manage the business of SNAP, SFA, and Related Entities
- Oversee the development, delivery, and evaluation of programs and systems to ensure integrity, impact, and the responsible stewardship of funds.
- Lead fundraising, development strategies, and resource exploration—including grants and new program opportunities. Direct the management of complex budgets while ensuring compliance with contracts, reporting requirements, and regulatory expectations.
- Serve as SNAP’s primary representative in legal matters and hold responsibility for employee terminations when required.
- Champions organization-wide improvement initiatives, including equity, diversity, inclusion, data systems modernization, and centralized intake.
- Guides emergency response planning, risk mitigation efforts, and organizational preparedness.
Qualifications
Knowledge, Skills, and Abilities:
- Deep empathy for and experience with low‑income and vulnerable populations, with a strong commitment to confidentiality and ethical stewardship of personal information.
- Proven ability to lead teams—hiring, coaching, and inspiring high performance in dynamic environments.
- Solid understanding of nonprofit social services and the mission of Community Action Agencies.
- Technical expertise to design, implement, and assess effective community programs.
- Exceptional relationship‑building skills, with the ability to collaborate across community groups, government agencies, partner organizations, and volunteers.
- Outstanding interpersonal skills and a demonstrated ability to cultivate a collaborative, inclusive environment with diverse teams.
- Highly organized, with the capacity to oversee multi‑faceted operations and manage complex, multi-million-dollar budgets.
- Strategic thinker, with the ability to solve complex challenges and drive innovative solutions.
- Excellent public speaking skills and ability to develop meaningful presentations.
- Strong computer proficiency, including office suites, spreadsheets, and collaboration tools.
- Experience effectuating non-profit organizational mission, vision and values.
- Demonstrated commitment to equity, diversity, inclusion.
- Comfortable working in a fast‑paced, evolving environment with competing priorities.
Training and Certifications:
- Ongoing professional development training in leadership, social services, and related topics.
- Driver's license, satisfactory driving record, insurance, and personal vehicle for SNAP business.
- Satisfactory completion of background and credit checks.
Education and Experience:
- High school diploma or equivalent required. A master’s degree from an accredited college or university in Public Administration, Business Administration, Organizational Leadership/Management or relevant field is preferred.
- A minimum of 10 years of combined education and relevant experience required. Experience must include at least 6 years of supervisory and leadership experience within a multi‑agency organization.
NOTE: This position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned from time to time.
Benefits
- Medical, Dental, & Vision Hardware.
- Basic Life Insurance and Long-Term Disability Insurance.
- Retirement 403(b): SNAP contributes 6% of an employee’s salary after 12 full months worked. Employees can contribute on their own after 30 days of employment.
- 11 Holidays plus competitive vacation, personal days, and sick time.
- Bereavement and Civic Duty leave; paid sabbaticals.
- Mileage and cellphone reimbursement as appropriate.
Full employee benefits package is available on the website: https://www.snapwa.org/snap-employment/
For more information click here: https://www.snapwa.org/financials/
EQUAL EMPLOYMENT OPPORTUNITY POLICY:
We believe each person is unique and should be evaluated only by individual ability and merit of achievement. SNAP will not hire or retain anyone who engages in or permits prejudice, harassment, or discrimination against people because of their race or color, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran service status, or income.
Job Type: Full-time
Pay: $170,000.00 - $220,000.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Relocation assistance
- Retirement plan
- Vision insurance
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- supervisory: 6 years (Required)
- Leadership: 6 years (Required)
- multi-agency organization: 6 years (Required)
Ability to Relocate:
- Spokane, WA 99207: Relocate before starting work (Required)