Check Operations Assistant Manager

Position Title

Check Operations Assistant Manager

Location

New York, NY 10018

Job Summary

The Assistant Manager – Check Operations supports the Check Operations Manager in overseeing the daily functions of check processing. This role ensures operational accuracy, regulatory compliance, and effective team coordination. The Assistant Manager plays a key role in maintaining workflow efficiency, supporting vendor interactions, and mentoring staff to uphold service standards and risk controls.

Pay Range: $80,000 - $90,000

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Operations Support: Assist in managing daily check processing activities including system configuration, file handling, overdraft resolution, and reconciliation of department and general ledger accounts.
• Team Supervision and Training: Provide day-to-day guidance to staff, support training efforts, and ensure adherence to bank policies and procedures. Promote a culture of accountability and continuous improvement.
• Compliance and Risk Monitoring: Support compliance with regulatory requirements such as Reg CC, SOX, and OFAC. Participate in risk assessments and ensure timely resolution of compliance-related issues.
• Vendor Coordination: Assist in managing vendor relationships, including performance tracking, issue resolution, and coordination of system upgrades or service changes.
• Customer and Issue Resolution: Respond to escalated issues related to check processing, including incoming returns, return deposited items and file discrepancies. Ensure timely and accurate resolution by coordinating with internal teams.
• Budget and Reporting Support: Assist in monitoring departmental expenses and preparing operational reports to support budget planning and performance tracking.
• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Maintain current knowledge of check processing regulations and industry trends.
• Complete required compliance training and support a culture of regulatory adherence.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent
• Minimum experience required: 4+ Years
• Familiarity with consumer banking regulations including Reg CC, Reg E, and OFAC
• Experience with reconciliation and check processing systems

Preferred Qualifications:

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent) in business, finance or a related field
• Prior experience in a supervisory or team lead role
• Experience working with external vendors or service providers

Job Competencies:

• Strong organizational and time management skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office applications
• Ability to recognize and resolve operational issues efficiently
• Leadership skills with the ability to coach and support team members
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank