Certified Pharmacy Technician - In Office Dispensary

Patient Care Navigator - Pharmacy Technician

Position Summary: The Certified Pharmacy Technician maintains a high level of interaction with in-office dispensary patients and physicians to ensure prescriptions are being filled and delivered correctly, and that the patient is taking the medication properly. Responsible for all aspects of medication inventory, purchase, and storage. The Certified Pharmacy Technician serves as an active member of the Care Team structure at UCI, supporting the providers and staff with patient management and administrative tasks.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Obtaining and recording patient medical histories, vitals, test results and other information for medical records while maintaining strict confidentiality.
• Will coordinate oncolytic treatments.
• Will dispense catheters and catheter supplies.
• Will prepare prescriptions from In-Office Dispensary. Will complete paperwork related to the filling of the prescription.
• Communicate with patients regarding oncolytic treatments, catheter refills and medication refills, instructions for taking medications.
• Provide patient education as appropriate.
• Communicate with patient regarding adherence to prescribed therapies.
• Assist patients with insurance and work on prior authorizations.
• Answer patient questions and troubleshoot/resolve them promptly.
• Maintains a safe and clean workspace by complying with procedures, rules, and regulations.
• Protects patients and employees by adhering to infection-control policies and protocols.
• Organizes medications to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities.
• Work as part of a team to provide support to other members of the healthcare team.
• Maintain current notes and paperwork related to the patient’s drug therapy and care plan.
• Maintains records by recording and filing physicians' orders and prescriptions.
• Prepares reports by collecting and summarizing information.
• Contributes to team effort by accomplishing related results as needed.
• Perform all tasks in a safe manner that is consistent with corporate policies as well as state and federal laws.
• May be trained in other Clinical areas to provide assistance when needed.
• Manage all in-office dispensary and high-cost medications/supplies inventory.
• Coordinate with representatives for samples of medications.
• Serves and protects the physician or health care provider practice by adhering to professional standards, policies, and procedures, federal, state, and local requirements.
• Delivering compassionate support, attention, and assistance to patients and families.
• Ensuring compliance with all health care regulations, including HIPAA and OSHA.
• Preparing and administering medications for patients as directed by physicians.
• Other duties as assigned

Competencies:To perform the job successfully, an individual should demonstrate the following.

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills. Self-driven and able to multi-task.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in the early stages. Works well in group problem-solving situations.

Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems.