Certified Medical Assistant or Licensed Practical Nurse

Medical Assistant or Licensed Practical Nurse
Office Manager, Front and Back Office Support
Pay: $22 to $30 per hour
Location: Spokane Valley, WA
Experience: 1 to 2+ years

About the clinic

Stryker Optimal Health and Wellness is an independent clinic providing premium, personalized concierge care focused on meaningful health and wellness results. Our patients seek more than routine care. They want to feel better, function better, and feel supported as they take an active role in their long-term health.

We deliver unrushed, intentional visits with clear, customized care plans and consistent follow up. Patients are treated as partners in their care and supported at every step. As a functional and integrative clinic offering aesthetic services, our focus is longevity, performance, and confidence. Every patient interaction should reflect professionalism, trust, and attention to detail.

Why this role matters

This is an established office manager role and is central to clinic operations and patient experience. This position blends leadership, clinical skill, and operational responsibility in a small, high performing team. The right candidate helps set the tone for the clinic and ensures daily operations run smoothly.

The role

This role serves as office manager while providing front and back office clinical support. The position maintains an organized, compliant, efficient, and welcoming clinic environment while providing day to day leadership and ensuring consistent, high-quality operations.

Key responsibilities

Administrative and office management

• Open and close the clinic as scheduled
• Ensure the clinic is stocked, organized, and fully operational each day
• Maintain front desk, clinical areas, and shared workspaces
• Monitor, order, and track office and medical supplies
• Ensure HIPAA compliance across all workflows
• Identify and resolve daily operational issues
• Support clinic technology, phones, printers, computers, EHR, and scheduling systems

Patient communication and front desk

• Answer incoming calls and manage voicemails
• Respond to patient texts and emails promptly
• Schedule, reschedule, and confirm appointments
• Address patient questions and concerns professionally
• Manage intake forms and ensure completion prior to visits

Billing and payments

• Collect payments at time of service
• Process card, cash, and approved payment methods
• Clearly explain costs, packages, and treatment plans
• Track outstanding balances when applicable
• Maintain accurate payment records
• Communicate billing questions with the provider

Clinical support

• Room patients and obtain vitals as needed
• Maintain accurate charting and documentation
• Assist the provider during visits and procedures
• Prepare exam rooms before and after appointments
• Maintain cleanliness and infection control standards
• Perform phlebotomy
• Label, handle, and process lab specimens
• Administer IM and subcutaneous injections per provider order
• Start and manage peripheral IVs within scope
• Assist with labs, injections, and delegated procedures

Labs and results

• Coordinate in office lab draws
• Prepare lab orders and paperwork
• Track pending lab results
• Notify provider when results return
• File and document results accurately
• Coordinate lab pickups

Follow up and care coordination

• Schedule follow up appointments
• Track patients due for follow up, labs, or refills
• Send reminders for required visits or testing
• Coordinate referrals when needed

Documentation

• Maintain organized electronic and paper charts
• File consent forms and treatment agreements
• Update logs, trackers, and operational binders
• Ensure documentation is complete and current

Required qualifications

• Active Washington CMA or LPN credential
• BLS certification required
• 1 to 2 years of clinical experience
• Strong phlebotomy skills
• Comfortable with IM and SQ injections
• Strong organization and time management
• Clear, professional communication
• Ability to work independently
• Reliable and detail oriented

Who succeeds here

• Thrives in a small team environment
• Takes pride in work and professionalism
• Values structure, accountability, and consistency
• Cares deeply about patient experience
• Wants a stable, long-term role

What we offer

• Pay range $22 to $30 per hour based on role and experience
• Sick leave per Washington state requirements
• Employee discounts on clinic services
• Direct primary care services provided to employees
• Consistent clinic hours
• No nights, no weekends, no major holidays
• Small, supportive team environment

Hiring immediately

If you are confident in your skills and want a respected office manager role with responsibility, stability, and purpose, apply now. Strong candidates should not wait.