Central Operations Specialist
Banner Bank
Spokane, WA
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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Analysis Skills, Banking Operations, Banking Services, Centralized Operations/Management, Communication Skills, Customer Support/Service, Customer/Client Research, Detail Oriented, Diversity, Documentation, Establish Priorities, Federal Laws and Regulations, Identify Issues, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Management, Resource Management, Retail Banking, Retail Operations, State Laws and Regulations, Support Documentation, Time Management, Training/Teaching, Trend Analysis, Writing Skills
LOCATION
Spokane, WA
POSTED
25 days ago
In this role you will have the opportunity to:
Be responsible for providing support for specific retail operational areas, including SilverLake (DD, CD, SB, CIF), Streamline, Vertex, Store Forward, OnBase, Info-Capture, New Account Setup. IRAs, Account Analysis, Sweeps/AFTs, IOLTA/RETA, Withholding, Procedures, Communications, User Access, Wires, ACH, Payment Processing, Dormant Accounts, Cash Services or Escheat.
Be responsible for the administration of function-specific systems.
Be responsible for the administration of function-specific user access for related applications.
Assist in Disaster Recovery/Business Continuity testing and real event tactical team. Participate in critical, bankwide problem solving projects. Analyze results of user feedback to make recommendations for support process improvement. Evaluate documented resolutions and analyze trends for ways to prevent repeated problems.
Identify opportunities for process improvements and incorporate them with positive results.
Assist in the annual JHA SilverLake release. Build updates or defect review, and provide testing, training documentation, and support.
Be responsible for posting updates to BannerNet to assist in problem resolution.
Be responsible for complying with policies, procedures, security requirements, and government regulations.
Education & Certifications
H.S. Diploma: required (an equivalent combination of education and experience may be considered)
Experience
0 to 2 years of clerical, bank, and/or client service experience with retail banking or operations exposure required
Knowledge, Skills and Abilities
Possess excellent customer service, analytical, and problem solving skills. Proven organizational skills and attention to detail required.
Ability to manage multiple projects simultaneously while ensuring critical deadlines are met. Ability to effectively prioritize and execute tasks in a high-pressure environment.
Possess effective written and verbal communication skills, with the ability to positively influence others.
Ability to work independently with little direct supervision while effectively managing time and resources. Proven experience with troubleshooting principles/methodologies and issue resolution techniques.
Proficient in advanced aspects of Microsoft Office and the ability to quickly learn and adapt to new technologies.
Knowledge of federal and state laws/regulations relative to deposit accounts and bank operations.
Compensation & Benefits
Targeted starting hourly range (based on experience): $19.21-$26.90
Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
Paid vacation time, sick time and 11 company paid holidays
401k (with up to 4% match)
Tuition reimbursement
Get more information at: Employee Benefits | Banner Bank
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
About the Company
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