Cashier

Job Title:Cashier

Location:Grand Prairie, Texas

Job Type:Part Time/Full Time

Company Overview:

Palace Poker is D/FW’s premier poker destination—where high-energy action meets first-class hospitality. We’re passionate about delivering exceptional service, upholding a secure and fully compliant environment, and creating a warm, inviting atmosphere for both our guests and our team. Located in the heart of D/FW, Palace Poker is where the excitement of poker and the comfort of a luxury club come together.

Position Summary:

Palace Poker is looking for experienced Cage Cashiers who are responsible for exceptional guest service and precise financial transactions. This role requires individuals who are detail-oriented, skilled in cash handling, and thrive in an upscale, service-driven environment.

Key Responsibilities:

- Greet guests and team members warmly, ensuring each transaction is handled with professionalism. 

- Create a seamless, luxury financial experience for guests by assisting with inquiries and providing clear, concise explanations of all transactions. 

- Resolve guest concerns quickly and efficiently, anticipating potential service needs. 

- Provide accurate and timely financial assistance, ensuring that each interaction meets the standards of Palace Poker’s exclusive club environment.

- Process cash and chip transactions with speed and accuracy, maintaining an error-free work standard. 

- Accurately count and verify cash drawers, chip transactions, and financial exchanges throughout the shift. 

- Balance daily cash transactions and maintain a precise drawer balance at all times. 

- Conduct vault transactions, ensuring that all financial movements comply with internal security protocols. 

- Verify and process credit card, check, and cash advance transactions, following compliance procedures. 

- Complete Currency Transaction Reports (CTRs), Multiple Transaction Logs (MTLs), and other financial compliance forms as required. 

- Adhere to strict security measures when handling cash, chips, and financial instruments. 

- Maintain confidentiality regarding guest information, financial transactions, and internal processes. 

- Follow anti-money laundering (AML) protocols and assist in financial tracking for compliance purposes. 

- Assist in fraud detection and prevention efforts, identifying and reporting any suspicious activity.

- Work closely with supervisors and management to maintain operational excellence. 

- Assist in training new team members on standard procedures and service expectations. 

- Maintain a clean, organized, and well-presented work area that aligns with the club’s luxury standards. 

- Perform other duties as assigned in support of the overall success of Palace Poker.

Qualifications:

- The minimum age for these positions is 21.

- A minimum of one year experience in casino, club, or high-volume cash-handling environments is required. 

- Proficiency in POS systems, currency counters, and financial reconciliation software (experience with Poker Atlas, POS, or similar systems is a plus). 

- Strong mathematical skills and ability to perform rapid, accurate financial calculations. 

- Detail-oriented with exceptional accuracy in counting large sums of cash and chips. 

- Ability to remain composed and professional in a fast-paced, service-driven environment. 

- Knowledge of financial compliance, IRS reporting (CTR/MTL), and security procedures is preferred. 

- Ability to work nights, weekends and holidays.

The posted hourly rate does not include tips.

Full-Time and Part-Time positions are available.