Cash and Collections Specialist

Cash and Collections Specialist

Job Description

The Cash and Collections Specialist will support the cash application and collections functions for one or more CCS branch offices and will work closely with the Cash and Collections Manager and branch office General Manager(s). This role will be required to handle the collection efforts via phone and email for their assigned accounts, to apply check and ACH payments on a daily basis, and to research unapplied cash to ensure proper application.

The candidate will be responsible for a number of tasks, including by not limited to:

• Manage overall collection efforts for assigned accounts
• Respond to customer questions and complaints
• Contact clients via email or phone to resolve billing disputes, determine payment status, and collect on past due invoices
• Investigate and respond to customer inquiries related to cash application or collections
• Carry out collection and reporting activities according to specific monthly close deadlines
• Additional duties as requested

Required Skills

• High level of attention to detail and accuracy
• Excellent written and verbal communication skills
• Experience in a customer service-centric environment with a demonstrated ability to effectively interact and communicate with customers in a professional manner
• Ability to handle confidential and sensitive information
• Strong organizational, analytical, and problem-solving skills