Care4Kids Client Services Representative

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Care4Kids Client Services Representative Location: Rocky Hill, CT (Hybrid after training) | Schedule: 8:00 a.m.???5:00 p.m. Monday through Friday (1-hour lunch break), and every third Thursday from 9:00 a.m.???6:00 p.m. | Pay: $20.00/hour

Be the Connection That Helps People Find Stability???Step into a Role Where One Call Can Change a Life.

Why You'll Love This Role

Competitive Pay???$20/hour plus great benefits.??

Hybrid Schedule???After training, enjoy flexibility with 4 remote days and 1 in-office day.

Mission-Driven Work ??? help people find safety, stability, and hope.

What You???ll Do

• You???ll be the calm, knowledgeable guide who helps people find their footing.
• You will take incoming calls from CT families seeking assistance to pay their childcare expenses
• You will help childcare providers with eligibility and invoice questions relating to the Care4Kids program
• You will support employers in ensuring that their staff can benefit from Care4Kids childcare subsidies

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Every day is different???but always meaningful.

• Support individuals and families by phone, assisting them in connecting to childcare services and navigating the application process??
• Serve people with customer service or contact center experience who enjoy helping families by phone
• Work as an organized, detail-focused team member who can document cases and follow eligibility guidelines
• Manage a fast-paced environment, meet call and documentation goals, and provide caring, accurate support
• Balance empathy with efficient problem-solving in a high-volume contact center setting.

If you love variety and purpose, you???ll thrive here.

We???ve Got You Covered

We???ve got your back???every step of the way.

• Paid, comprehensive training before you take your first live call.
• Ongoing coaching, supervision, and team collaboration.
• Clear workflows and protocols to help you succeed.
• A culture centered on accuracy and sustainable caregiving.

Schedule & Environment

• 8:00 a.m.???5:00 p.m. Monday through Friday (1 hour lunch break) and 9:00 a.m.???6:00 p.m. every third Thursday of the month
• Full-time position in a 24/7 operation
• Hybrid schedule after training (4 days remote, 1 day in office)
• Training: Monday???Friday, 8:00 AM???4:30 PM??

Perks & Benefits

• $20.00 per hour base pay.
• Spanish or Portuguese-speaking applicants who are hired and pass certificationwill get an additional $. 75 per hour worked (an additional $1.50 per hour for both languages).
• An outright 5% 401(k) contribution.
• Paid Time Off in a calendar year???you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits, including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement (after 1 year).
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, inclusive, mission-driven workplace

Requirements

Who This Role Is Great For

?? People with strong customer service or contact center experience who enjoy helping families by phone

?? Detail-oriented team players who can handle high call volumes, document cases, and follow eligibility guidelines

??Customer service professionals who enjoy helping others problem-solve

?? (Bilingual preferred)