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Care Management Support Coordinator II

Pyramid Consulting, Inc

Florida, FL

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JOB DETAILS
SALARY
$22–$24 Per Hour
LOCATION
Florida, FL
POSTED
9 days ago
Immediate need for a talented Care Management Support Coordinator II. This is a 06 Months Contract opportunity with long-term potential and is located in USA (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-04854

Pay Range: $22 - $24/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:
 
  • Assisting providers and members getting authorizations overturned.
  • Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services.
  • Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.
  • In a live call queue while navigating multiple systems scheduling peer to peer requests for our internal medical providers.
  • All communications levels (Teams chats, emails, etc.)
  • Fast paced w/ high call volume; fluent process with how to get requests completed, cooperative, collaborative with leaders highly involved with processes.
Key Requirements and Technology Experience:
  • Skills-Call center experience, Medical Insurance experience, Customer service, Problem solving skills.
  • High call volume experience is highly preferred.
  • Peer-to-Peer experience is required. 
  • Call center experience.
  • Good customer services skills.
  • Requires a High School diploma or GED.
Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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About the Company

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Pyramid Consulting, Inc