Care Coordinator - Remote {168423}

Care Coordinator – Remote

Knowledge of insurance billing methods and pharmacy operations highly preferred

Lewisville, TX (100% Remote – U.S. Residents Eligible)

Full-Time | Remote | Monday–Friday, 8 AM–5 PM CST (Shifts may vary between 7 AM–7 PM CST)

We are seeking a motivated Care Coordinator to provide exceptional support to patients throughout their healthcare journey. This is an entry-level opportunity for individuals with customer-facing experience who want to grow in healthcare coordination and patient services. You will interact directly with patients and healthcare providers, ensuring accurate documentation and timely processing of referrals and applications.

• Apply job skills and company policies to complete assigned tasks efficiently.
• Create and complete accurate referrals and applications in a centralized CRM system.
• Resolve patient questions and concerns regarding their care journey.
• Enter detailed and accurate information into proprietary software while speaking with patients.
• Place outbound calls for follow-ups and confirmations as needed.
• Provide empathetic support while maintaining high-quality documentation.
• Collaborate with patient referral sources, including healthcare providers.
• Steward patient accounts from initial contact through final approval or denial.

• High School diploma or equivalent.
• 2–4 years of related customer-facing experience or equivalent combination of education and experience.
• Strong verbal and written communication skills; professional and empathetic demeanor.
• Ability to multitask while using software systems and video conferencing tools.
• Minimum typing speed of 40 WPM; accurate transcription of notes while speaking.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with video conferencing platforms such as Microsoft Teams or Zoom.
• Ability to work independently in a quiet, distraction-free home environment.
• Reliable high-speed internet (minimum 15 Mbps download / 5 Mbps upload, hardwired).

• Knowledge of insurance billing methods and pharmacy operations
• Previous call center or customer service experience.
• Desire to learn and grow into senior-level roles.

• Must be able to work any 8-hour shift between 7 AM–7 PM CST as assigned.
• Onboarding training: 8 AM–5 PM CST, typically 4–6 weeks, virtual attendance required.
• All work is remote; a secure, dedicated workspace with reliable high-speed internet is required.

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