Call Center Representative
Midtown Personnel
Philadelphia, PA
Call Center Representatives
Philadelphia, PA – Onsite
A well-respected Philadelphia-based transit organization is seeking Call Center Representatives to join its customer service team through The Midtown Group. This is a great opportunity to support your community while gaining valuable call center and transportation service experience.
Interview & Training Details
- Interviews (by appointment only): Wednesday, February 11th *No walk-ins accepted
- Training Start Date: Tuesday, February 24th
- Training Schedule: Monday–Friday, 7:00 AM – 4:00 PM (no absences permitted)
- Training Pay: $20.00/hour (increases to $22.00/hour after Training )
- Important: No time off permitted during the first three weeks (February 24th – March 13th)
Work Schedule
- After training, you must be available to work any assigned shift, 7 days a week
- Operating hours:
- Monday–Friday: 7:00 AM – 4:00 PM
- Saturday–Sunday: 7:30 AM – 4:00 PM
- You will be scheduled for 5 consecutive days per week
Position Overview
As a Call Center Representative, you will primarily assist seniors and individuals with disabilities by arranging transportation services. Representatives are expected to deliver professional, accurate, and compassionate support to all customers and employees, 365 days a year.
Key Responsibilities
- Answer inbound calls promptly and professionally
- Process ride requests, changes, and cancellations via phone, fax, email, or internal systems
- Maintain accurate call logs and documentation
- Review customer eligibility through databases and scheduling software
- Coordinate with internal departments to ensure accuracy of travel and customer information
- Provide service details for paratransit and accessible fixed-route options
- Escalate calls to appropriate resources and follow up when needed
- Identify and report trends in customer inquiries or service issues
- Assist with training and onboarding of new hires through side-by-side support
- Perform clerical tasks such as faxing, filing, emailing, and data entry
- Support additional tasks as assigned
Required Skills & Competencies
- Strong verbal and written communication skills
- Active listening and customer-focused problem-solving abilities
- Excellent data entry accuracy and attention to detail
- Strong organizational and multitasking skills
- Professionalism, punctuality, and reliability
- Ability to work well with diverse populations and colleagues
About the Company
Midtown Personnel
The Midtown Group is a certified small, woman-owned business that provides temporary staffing and professional services across 17 states. Over the past 29 years, Midtown has evolved from a staffing firm to an elite organization capable of providing full service solutions. We pride ourselves on meeting and exceeding the needs of our clients and candidates in an ever-changing market. Currently, we manage more than 500 candidates and more than 76 clients across the nation. Midtown currently has offices in Washington, DC and California. We offer clients agile and responsive staffing solutions with contract support personnel ready to start immediately. Bullhorn, our robust and customized candidate database, has qualified candidates fitting any profile needed for our team to easily source top talent. We pride ourselves on the “Love What You Do” experience. Because our success hinges on the success of our candidates, we are dedicated to finding people who are passionate about what they do.
Highlights of our services include: - Response time as low as 30 minutes to confirm receipt of job orders - Our coordinators answer our phones live—no waiting for menus or voicemails during business hours - Clients verify that we get the right candidates who fit- 95% of candidates retained through project completion - 24x7 access to Account Executives. Midtown’s recruiters have an average of 8.5 years in the staffing industry and an average of 5 years working at Midtown. We are proud of our high retention rate and work hard to keep our employees motivated and satisfied by offering incentive programs and company culture-focused programming. We are recognized as one of the best staffing firms in DC, as well as a perennial winner of the “Best Places to Work” award by the Washingtonian and the Washington Business Journal. In addition, Inc. Magazine considers Midtown to be one of the 5,000 fastest growing companies in the U.S.