Call Center Representative, On Site, $27/hr- Rockville, MD
Beacon Hill
Rockville, MD
Our client is seeking an onsite Call Center Agent to join their Rockville, MD team and provide exceptional customer service for their family medical care plan call center. If you have experience in handling incoming phone calls, responding to emails and voicemails, and possess a keen ability to route calls effectively, we want to hear from you!
About the Job:
- Maintain in-depth knowledge of provisions, benefit schedules, eligibility, claims processing, and more
- Deliver a premier experience by responding promptly and accurately to calls, emails, and other correspondence.
- Explain claim payments and denials, verify eligibility and benefits, and coordinate updates with outside vendors.
- Escalate participant concerns as needed for resolution.
- Accurately document interactions and monitor and manage incoming calls and messages.
- Perform clerical duties, support website navigation, and assist with special projects and additional responsibilities as assigned.
About You:
- 1+ years of medical call center experience is required.
- Must have a knowledge of medical call center terms.
- Excellent phone presence and communication skills.
- Experience with SharePoint and tech savviness is preferred.
- Possess strong attention to detail and accuracy.
About the Position:
- Pays $27/hr, while temporary.
- Converts to $30/hr when permanent.
- 100% on-site in Rockville, MD during the first six months.
- Free parking!
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)