Call Center Representative

Job title: Information Clerk
Location: Long Island City NY 11101
Duration: 6+ months
Onsite Role, 35 hrs/Week

Description:

• Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills.
  Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service request for unresolved matters that need fur.
  Duties:
   
  • Handles Heavy Incoming Call Volume