Call Center Representative

• Health, dental, vision, life, and disability insurance options.
• 401(k) with company match.
• Health savings account (HSA) option.
• Paid holidays.
• Employee discounts.

• Convert incoming customer calls into booked service appointments.
• Respond promptly and professionally to customer inquiries via phone, email, and in person, ensuring clear communication and exceptional service at every touchpoint.
• Deliver call scripts with an authentic cadence; be clear, compelling and personable.
• Collaborate closely with dispatchers and project managers to ensure efficient project scheduling, minimize downtime, and maximize technician productivity.
• Make outbound calls to new and existing clients to schedule appointments, confirm details, and ensure a smooth service experience.
• Respond to customer requests, resolving issues and promoting the brand.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain and update customer database with complete and accurate information.

• Availability to work full-time, Monday through Friday from 8 AM to 4:30 PM, and on-site in the office daily.
• Prior experience in a customer service or call center role, preferably within the plumbing, HVAC, or home services industry.
• Excellent verbal and written communication skills with a friendly, professional demeanor.
• Strong multitasking and organizational skills to succeed in a fast-paced environment.
• Ability to deliver scripted messaging in a natural, engaging, and authentic tone.
• Skilled in handling customer concerns with empathy, patience, and effective problem-solving.
• Proficient in CRM platforms, scheduling software, and Microsoft Office Suite.
• High attention to detail with accurate data entry and record-keeping.
• Collaborative approach with the ability to coordinate effectively with dispatchers, technicians, and project managers.
• Reliable, punctual, and dedicated to providing outstanding customer service.

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