Call Center Operator (weekdays)
Quadrant Inc
Rockville, MD
Rockville, MD
Pay From: $25.00 per hour
MUST:
Experienced Call Center Operator
Emergency 911 Call center experience required
Approximately two (2) years of call center experience preferred
Telephony experience is a plus
Ability to work various weekday shifts
The successful applicant must have the ability to obtain and maintain Public Trust background clearance.
High school diploma or an associate degree.
DUTIES:
Customer service-oriented Medical Call Center Operator will work at government clients site in Rockville, MD.
Call Center Operator will be responsible for providing support to clients.
The Call Center is a 24/7 365 Call Center.
This role requires extensive experience, analytical skills, and a passion for identifying and addressing customer service opportunities.
Provide internal and external customer service via telephone, serving as the first line of support for NIH staff, patients, and external stakeholders.
Respond to incoming inquiries by telephone and email, assist callers with problem resolution, and initiate follow-up communications when required.
Accurately document call activity and inquiries in the appropriate systems.
Ensure no-fail calls, including medical emergencies such as Code Blue, STAT, OR Team, and Rapid Response, are handled promptly and according to established procedures.
Facilitate communication with NIH Fire and Rescue to support the needs of the NIH community and surrounding areas.
Provide paging services for a wide range of announcements, from critical care alerts to daily notifications.
Maintain a comprehensive understanding of call center policies, procedures, services, and systems to deliver high-quality customer service.
Escalate calls to supervisors or technical support staff as defined by internal procedures.
Communicate clearly with users to ensure they understand the steps necessary to resolve their concerns or issues.
Maintain a positive and collaborative attitude in a fast-paced environment that requires teamwork, cross-training, efficiency, and continuous improvement.
Participate actively in team meetings, training sessions, and program events.
Provide On-Call Schedule Management for the Clinical Center
About the Company
Quadrant Inc
Quadrant is a full-life cycle staff augmentation agency providing a proven "rapid fire" approach in responding to the needs of our clients. Quadrant offers a comprehensive suite of staffing solutions for organizations in the Healthcare, Medical, Dental, Information Technology, HR and Government contract sectors.
Our clients have come to include some of the largest and most recognized brand named companies in the Washington, DC and Baltimore, MD metropolitan regions. Quadrant is a DOD TOP Secret cleared facility and holds a Maryland Minority Business Enterprise (MBE) and Virginia SWaM certification. Quadrant's clients are rapidly hiring a mix of healthcare, medical, dental, information technology, recruiting and HR professionals.
Quadrant is recognized as the largest Healthcare Staffing agency in the Washington DC area. We support every major healthcare system and thousands of area healthcare practices. Our healthcare division focuses on all clinical and nonclinical staff with the exception of physicians. Our database boasts hundreds of thousands of local screened healthcare professionals; the largest in the area. Our resources enable us to respond to our clients requests quickly, generally within 24 hours of request on mainstream orders.
Our Information Technology clients support a broad mix of commercial and federal government agencies. Our clients include government contractors who support projects with federal agencies such as U.S. Department of Veterans Affairs, National Institutes of Health(NIH), U.S. Customs and Border Patrol, FDA, FBI, USPTO, DHS, DHHS, DOD, DOJ, DOE, DISA, and USPS. In addition to our federal portfolio, Quadrant also supports a range of commercial clients focusing in software, telecom, mobile, web and healthcare development.
Whether you are a job seeker or a company with open positions to fill we will bridge the talent gap. Contact any of our seasoned professional recruiters or account managers and we will walk you through our proven staffing methodology. We offer a consultative approach to both potential employee and employer. We seek the right match, at the right time, every time.