Call Center - Customer Care Coordinator (Entry Level)
Lancesoft
Redwood City, CA
The Customer Care Coordinator is highly focused on facilitating Americas Customer Care Center s day-to-day phone activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Customer Care Coordinator is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
In this role, you will have the opportunity to:
Demonstrate exceptional concierge customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
Manage incoming correspondence and re-direct if needed to other departments, processing parts orders, quotations, and customer inquiries which include but not limited to vendor form requests.
Coordinate/dispatch communications and information to field service and daily work order transfers.
The essential requirements of the job include:
Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
At least 1-2 years of customer service or related experience.
Prior experience in heavy Call Center.
It would be a plus if you also possess previous experience in:
Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
Experience with Salesforce.Com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
About the Company
Lancesoft
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.