Business Systems Analyst 3 - Contract
TalentBurst, Inc.
CA, CA
JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Business Architecture, Business Operations, Business Processes, Business Solutions, Business Support, Call Center Management, Case Management, Change Management, Communication Skills, Contract Analysis, Cross-Functional, Customer Relations, Customer Support/Service, Customer/Client Research, Design Document, Documentation, Integration Testing, Maintain Compliance, Medical Equipment, Mentoring, Metadata, Negotiation Skills, Offshoring, On Site Support, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Process Development, Process Flow, Process Improvement, Quality Assurance, Regression Testing, Requirements Management, SAP, Salesforce.com, Systems Administration/Management, Systems Analysis, Team Player, Technical Support, Technical/Engineering Design, Testing, Training/Teaching, Unit Test, Writing Skills
LOCATION
CA, CA
POSTED
9 days ago
Duration: 1 year
Location - Sunnyvale, CA
Contract/possibility for conversions: No
Onsite/Hybrid/Remote: Hybrid
Only Locals/Nonlocals can be submitted: Yes
Mode of interview: Zoom Video & In Person
No of rounds of interview: 3
Top Skills:
Detailed Job description:
• Primary Function of Position
This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC service-based solutions.
Essential Job Duties
• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects
• Review and contribute to design document, configuration documents and functional specifications.
• Conduct unit and Integration testing and regression testing.
• Support ISI's production processes and all associated business systems functions.
• Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
• Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers
• Collaborate and provide inputs to the development team during development phase to meet the business needs.
• Conduct QA validations and lead User Acceptance Testing (UAT) tests.
• Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
• Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
• Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.
Required Skills and Experience
• 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
• 5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
• 2-3 years of direct hands-on experience with ServiceMax Asset360.
• Possess a strong business and customer/client focus.
• Experience and knowledge of Salesforce.com and SAP integration.
• Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc.
• Experience working with business end users, gathering requirements, and building detailed functional design specifications.
• AppExchange packages experience is preferred.
• Salesforce Certifications of Admin, AppBuilder preferred.
• Supporting users in a medical device company is desirable
• Possess a strong business and customer/client focus
• Experience with deep understanding of IT Applications and Technology
• Strong problem solving and analytical capabilities
• Excellent written and verbal communication skills
• Very strong collaboration, negotiation, and influence capability required
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About the Company
T
TalentBurst, Inc.
For over 20 years, TalentBurst Inc. has been an award-winning provider of cutting-edge Workforce Management Solutions. With a strong commitment to staying ahead in the tech landscape, we pioneer innovative approaches to talent acquisition. Our expertise spans Life Sciences, and Healthcare Staffing, Banking, Financial, IT, and Engineering, as well as Global Employer of Record (EOR), Agent of Record (AOR), State, Local Government and Education (SLED), and IC validation/compliance services. Additionally, our division, TalentProcure, leads the industry with offerings such as High Hazard Payroll, Managed Services, and Vendor on Premise (VOP) solutions.
Due to our prioritization of excellent standards, we are Joint Commission Certified and are a certified Minority Business Enterprise (MBE) in the USA and Canada. Supporting over 130 Fortune 500 companies globally, we excel in navigating the landscape of talent acquisition. In a world of constant change, we embrace developing people-centric solutions that address the unique demands of our clients. Stay connected by visiting our website and following us on social media!
COMPANY SIZE
5,000 to 9,999 employeesINDUSTRY
Staffing/Employment Agencies
FOUNDED
2002
WEBSITE
http://www.talentburst.com/