Business Support Specialist
System One
Merrifield, VA
JOB DETAILS
SKILLS
Analysis Skills, Business Support, Communication Skills, Corrective Action, General Ledger Accounting, Loans, Operational Improvement, Operations Processes, Outsourcing, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Regulations, Request for Information (RFI), Research Skills, Service Delivery, Systems Administration/Management, Team Player, Technical Support, Testing, Writing Skills
LOCATION
Merrifield, VA
POSTED
Today
Location: Hybrid Work Model Reporting to Vienna, VA or Pensacola, FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract
Qualifications
• Ability to work independently and in a team environment.
• Advanced knowledge of branch systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills
• Client reserves the right to fill this role at a higher/lower grade level based on business need
Responsibilities
• To receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or client systems, policies, and procedures
• To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision
• To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Involved in cross-organizational task groups concerning new automated systems, products and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Resolve issues relating to General Ledger accounts and/or
systems
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• The number of days reporting onsite will ultimately be determined by the
employee's leadership and business unit need
System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #851-Rockville-S1
About the Company
S
System One
Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.
Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.
COMPANY SIZE
2,500 to 4,999 employeesINDUSTRY
Staffing/Employment Agencies
WEBSITE
https://systemone.com