Business Office Manager

Richmond Health Care Center is seeking an experienced and detail-oriented Business Office Manager to join our leadership team. The ideal candidate will have a strong background in healthcare business operations, insurance processes, and excellent organizational skills to support the facility’s financial and administrative functions.

Key Responsibilities:

• Manage daily operations of the Business Office
• Oversee billing, collections, and accounts receivable processes
• Verify insurance coverage and benefits for all admissions
• Submit and track insurance authorizations in a timely manner
• Follow up on authorization requests and provide review updates
• Maintain accurate patient financial records and documentation
• Work closely with admissions, nursing, and leadership teams to ensure smooth transitions of care
• Communicate effectively with insurance companies, residents, and families regarding financial matters
• Ensure compliance with all state, federal, and facility policies

Qualifications:

• Required: Previous experience as a Business Office Manager (preferably in a skilled nursing facility or healthcare setting)
• Strong understanding of insurance payor sources (Medicare, Medicaid, Managed Care, and Private Insurance)
• Experience submitting authorizations and managing follow-up for approvals and reviews
• Proficiency in Microsoft Excel and Microsoft Word
• Point Click Care experience is a plus
• Excellent communication, organization, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

What We Offer:

• Competitive salary
• Supportive team environment
• Meaningful work serving our community