Business Growth & Customer Support Agent
Pillar Management
Virginia Beach, VA
Pillar Management represents a marketing firm in Chesapeake seeking a Business Growth & Customer Support Agent for AT&T Business. We specialize in the sales of 100% Fiber internet, 5G mobile tech, and high-performance VoIP systems for local firms. By leading the sales efforts in the Hampton Roads area, the Business Growth & Customer Support Agent provides the connectivity backbone for modern enterprises
As a Business Growth & Customer Support Agent, you own the client journey from first hello to long-term ROI. Our training empowers the Business Growth & Customer Support Agent to offer AT&T's integrated business solutions and then optimize them, ensuring every sale they make becomes a case study in success and a platform for their next executive sales victory.
Key Responsibilities of the Business Growth & Customer Support Agent
Implement a structured sales strategy to identify connectivity gaps in Chesapeake businesses and deliver AT&T Business Fiber solutions.
Guide clients through the sales lifecycle, from consultation and negotiation to VoIP integration and 5G device activation.
Provide high‑level sales support for VoIP and Unified Communications, simplifying complex deployments into clear business outcomes.
Conduct sales audits of client accounts, identifying opportunities for speed‑tier upgrades and bundled wireless solutions.
Strengthen client relationships by delivering sales insights and tailored recommendations, ensuring accounts expand alongside evolving business needs.
Showcase the sales advantages of Wireless‑First office architecture, highlighting AT&T’s Integrated Gateways and 5G backup reliability.