Business Analyst - Detroit, MI

DTS is looking for Business Analyst for our direct client position in Detroit, MI

Job Description:

The Business Analyst will play a pivotal role in a strategic program that will modernize one of Ally\'s working with Business and IT stakeholders to methodically understand and decompose the current process and systems landscape; including external supplier integration points. The Business Analyst will drive value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, and deployment.

Reporting to the Business Operations Manager the Business Operations Analyst will play a pivotal role in a strategic program that will modernize one of Client’s key IT systems & build the foundation that will drive business transformation. The Business Operations Analyst will drive value throughout the entire development lifecycle from project inception, requirements, design, construct, testing, deployment, and production support.

Principle Responsibilities:

Providing superior customer experience ensuring all escalations are handled timely, professionally, accurately, and within the guidelines of Client’s LEAD core values.

Support platforms release program, including, but not limited to, leading the coordination of business testing, socialization of known issues in the release notes, and support late evening and weekend production release business validation.

Act as subject matter experts of the multi-tenant auction platform in support of operational initiatives, issue/defect resolution, and escalation support.

Serves as primary business liaison to our DevOps Support Team driving priority, urgency, and quick resolution of production issues & defects, while ensuring clear communication to customers and Leadership with regular status updates.

Facilitate customer integration and onboarding while providing Leadership consistent views into the integration activities.

Management and oversight of the auction business rules and platform configurations.

Proactively identify and execute process improvement opportunities to resolve redundancy and streamline work for teams within LOB.

Provide recommendations on efficiencies that can be gained based on the current set of circumstances.

Create and maintain cross-departmental relationships to enable leadership success.

Miscellaneous tasks as assigned.

Mandatory Skills:

The ideal candidate must be passionate about delivering results, must be an innovative, strategic thinker, and problem solver that’s willing to challenge status quo, can learn quickly, is self-motivated, detail oriented, and can sift through voluminous amounts of information to pinpoint which items are relevant for inclusion in the future state solution. The Business Operations Analyst will need blend of business skills and experience in leading cross-functional initiatives that enable them to facilitate sessions with multiple stakeholders to drive measurable results.

This role will require impeccable organizational, time management, and communication skills, and must work well in a matrix organization.

Desired Skills:

• Bachelor's degree in business, or computer science related degree, Management Information System is preferred.
• +1 years of customer support within software product industry with proven track record of results.
• Advanced knowledge of automotive and vehicle remarketing preferred.
• Advanced knowledge of Microsoft Office suite with basic troubleshooting technical skills.
• Ability to thrive in a highly dynamic, fast paced, and collaborative environment requiring a high degree of productivity, adaptability, innovation, organization, time management, communication (verbal, spoken, written), and follow through.
• Obsessed with continuous and iterative improvements driving superior customer service and strong sense of urgency into resolution on issues.
• Maintains high level of motivation, performance, and personal integrity aligned with Client’s corporate values.
• Critical thinker & problem solver with ability to manage simultaneously occurring tasks, projects and programs in a deadline-driven business environment.
• Ability to effectively influence people at all levels of the organization.
• Strong analytical and problem-solving skills with high attention to detail.

DTS offers excellent compensation package.

Contact :

Pankaj Kumar
Digital Technology Solutions
248-438-8548