Business Analyst Customer Returns
Sunrise Systems Inc
Austin, TX
Location: Austin, TX, Hybrid
Duration: 12 Months
Position Summary
We are looking for a highly analytical and collaborative Business Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role will be responsible for documenting RMA related processes, systems, and tools as well support user acceptance testing of system enhancements.
Key Responsibilities
• Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA
• Validate that delivered solutions meet business requirements and are ready for production deployment
• Analyze existing RMA workflows, systems, and tools to understand end-to-end processes
• Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials
• Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control
• Prepare, update, and format documentation to meet internal and external ISO audit requirements
• Track the impact of implemented process changes and refine documentation as needed
• Develop training materials to support adoption of RMA processes, tools, and documentation
• Act as a subject matter expert (SME) on RMA procedures and related documentation, providing ongoing support and clarification
• Participate in cross-functional projects impacting RMA processes, ensuring documentation and training are part of project deliverables
Required Skills & Qualifications
• Demonstrated experience planning and executing User Acceptance Testing (UAT)
• Bachelor’s degree in business, Operations Management, Information Systems, Technical Writing, or a related field; or equivalent work experience
• 3 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry
• Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management
• Strong working knowledge of SAP and Salesforce
• Strong analytical and problem-solving skills with the ability to understand complex
workflows and translate them into clear, concise documentation
• Demonstrated experience creating and maintaining procedural and process
documentation, including SOPs, work instructions, and user guides
• Hands-on experience preparing documentation for ISO audits and working within a formal Quality Management System (QMS)
Contact: Vinay.c@sunrisesys.com
About the Company
Sunrise Systems Inc
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.