Billing Operations Processor – Ticket Resolution

Title: Billing Operations Processor – Ticket Resolution
Location: Phoenix, AZ 85027 - Hybrid Mon-Thu onsite/Fri remote
Contract: 5 Months and Possibility of Extension

Job Description:

• Manager is really emphasizing the following skillset for the candidates are considering. Ultimately, she's looking for a "plug-and-play" candidate who possesses strength in data entry the remote self-management discipline to handle a production-heavy workload.

Job Summary:

S eeking a highly organized and detail-oriented associate to ensure the integrity and smooth operation of our data. Will serve as the trusted anchor for our operational reporting, providing the foundational insights required for effective decision-making.

Responsibilities:

• Receive, verify, and process a high volume of service tickets ( 200- 250 tickets daily) accurately and efficiently in a timely manner.
• Accurately close service tickets ensuring the capture of revenue for all services provided
• Analytical review of reports
• Collaborate closely with internal departments to ensure all outstanding issues are addressed timely and resolved to set deadlines
• Resolve discrepancies with internal departments
• Maintain accurate and organized files
• Respond promptly to email requests
• Support the finance team with various administrative tasks.
• Adhere to company policies and procedures related to accounts payable.

Qualifications:

• 3-5 years of experience
• Exceptional attention to detail and a high degree of accuracy in data entry.
• Conduct data checks and validation across large datasets primarily utilizing Microsoft Excel?
• Strong willingness to learn and help this team grow. A proactive, self-motivated approach; eager to quickly acquire new skills and tools necessary for continuous improvement.
• Excellent organizational and time management skills, particularly in handling a high volume of work.
• Excellent written and verbal communication skills necessary for translating findings clearly and concisely to management.?
• Ability to work independently and as part of a team.
• Positive attitude and a strong willingness to learn.
• Required proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables, conditional formatting); experience with data visualization tools is a plus.?