Billing Operations Analyst

What's the role?

As a Billing Operations Analyst you will be resposible for billing operations to maximize effectiveness and accuracy. Implements solutions to billing problems and oversees testing of system modifications designed to accommodate these solutions. Responsible for the credit policy including the assessment of credit applications and outstanding credit. Collection and maintenance of customer accounts; follow-up correspondence, resolution and escalation of overdue accounts (Billing/invoicing, Credit & Collections)

How can you add value?

• Perform and support credit/contract billing for potential customers.
• If any billing case is not resolved, review the case notes to understand the problem, gather sufficient information, and process customer payments accordingly.
• Ensure accurate and timely processing of all customer invoices.
• Responsible for commissioning existing customers to support new orders.
• Analyze customer contracts and complete accurate setup of billing rules within billing system(s).
• Research and resolve complex billing issues using analytical and reporting tools, as well as collaborate with cross-functional peers.
• Use appropriate payer and departmental forms to generate refunds.
• Reconcile cost account differences between the billing sub-ledger and the general ledger.
• Responsible for monthly invoice analysis, validation, and submission for approval on invoices.
• Perform invoice analysis to identify errors, discrepancies, and opportunities for savings.
• Perform data validation and cross-system reconciliation across billing platforms (e.g., Salesforce, Aria, and other systems) to ensure data accuracy and consistency.
• Leverage advanced Excel tools and database queries (e.g., SQL) to analyze large datasets, identify trends, and detect billing discrepancies.
• Support and enhance automation initiatives, including the use of scripting/programming (e.g., Python, C++ or similar) to improve billing controls, reduce manual effort, and increase process efficiency.
• Proactively identify billing defects and support the development of validation rules and controls to prevent revenue leakage and ensure first-time-right billing.
• Present customer concern issues, status reports, and findings to manager/supervisor.
• Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures, including the Code of Conduct and Liberty safety standards and procedures.
• Other functions may be assigned.

What do you need?

Education and/or Experience:

Bachelor’s degree in Finance, Information Systems, Data Analytics, Computer Science, or any related field.

Minimum 2-5 years of experience in Accounting/Finance/Billing in the telecom industry.

Other qualifications:

• Telecom expense management and/or Accounts Payable experience preferred.
• Good in MS Excel required: familiarity with databases and SQL is an asset.
• Analytical skills to compile information requiring combinations of data from several sources and the ability to work with numbers and formulas.
• Additional technical capabilities required to support data-driven billing operations, including:
  Advanced proficiency in Microsoft Excel, including handling large datasets, complex formulas, and data analysis
  Strong familiarity with databases and data structures, with the ability to extract, analyze, and validate data across multiple systems
  Working knowledge of SQL for data querying, reconciliation, and validation
  Proficiency in programming or scripting languages such as Python, C++, or similar, to support automation, data validation, and process optimization
  Experience developing or supporting automated processes, scripts, or tools to improve billing accuracy and operational efficiency
• Knowledge of the telecommunications industry and its billing operations.
• Knowledge in operating various billing software programs including advanced proficiency with Microsoft Excel, PowerPoint, and Outlook; knowledge of Salesforce is advantageous.
• Good in data entry and accounting software programs.
• Experience analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience supporting data validation, automation, or cross-system reconciliation processes is preferred.
• Ability to work with multiple data sources and ensure data integrity across systems.
• Work in collaboration with people from other departments, including IT and Accounting.
• Fully Bilingual (English/Spanish).

Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault, or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Assessment, background check and drug test will be required to be a successful candidate.

If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.